What is the Certified Consultancy Skills Specialist?

The Certified Consultancy Skills Specialist is a globally recognised professional certification by the Global Leadership Institute (GLI), designed to equip professionals with advanced competencies in Soft Skills & Personal Dev..

How long does this certification take?

The programme is 12 Weeks and can be completed at your own pace through our self-paced online option, or alongside live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications are internationally recognised and carry CPD credits, making them valuable for career advancement worldwide.

What level is this certification?

This is a Advanced Level certification, suitable for professionals with relevant experience or background in the field.

You can enrol by emailing info@certifications.ac, contacting us via WhatsApp at +254 722 223 084, or filling the enrolment form below.

Certified Consultancy Skills Specialist in Algeria

Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

Foundations and Professional Context of Certified Consultancy Skills Specialist

Certified Consultancy Skills Specialist: industry context, trends and professional standards
Principles of teaching, training and learning
Adult learning theory (andragogy)
The learning and development profession
Roles, standards and professional ethics
The learning ecosystem and stakeholders
Learning strategy and business alignment
Learning cultures and the learning organisation
Equity, diversity and inclusive education
The evidence base for effective learning
Career pathways and professional development

Running the Function Commercially

Managing the training function as a business
Curriculum, qualifications and accreditation
Digital, blended and low-bandwidth delivery
Innovation in learning technology
Learning strategy and roadmaps
L&D operating models and governance
Academic and training administration
Budgeting and resource management
Vendor and faculty management
Talent, succession and workforce learning
Building the learning brand
Aligning learning to performance
Leading the learning function
Onboarding and induction design
Technical and compliance training

Knowledge and Organisational Learning

Knowledge management and organisational learning
Coaching, mentoring and on-the-job development
Evaluating learning: from reaction to results
Intellectual property and content rights
Quality standards and accreditation
Governance and accountability
Responsible use of AI in learning
Learning KPIs and scorecards
Evaluation and ROI measurement
Learner and stakeholder satisfaction
L&D maturity assessment
Driving measurable learning impact
Building a learning culture
Knowledge management and sharing
Communities of practice

Needs Analysis at Organisational Level

Learning needs analysis at organisational level
Diagnosing whether training is the answer
Evaluating learning: from reaction to results
Stakeholder mapping and partnering
Consulting with sponsors and managers
Marketing and promoting learning
Influencing and gaining buy-in
Professional writing and documentation
Presenting learning proposals and impact
Managing learner expectations
Collaboration with subject experts
Leading learning projects and change
Team leadership in L&D
Learning transformation and modernisation
Digital learning strategy

Diagnosing Before Delivering

Diagnosing whether training is the answer
Learning needs analysis at organisational level
Coaching, mentoring and on-the-job development
Reflective practice and journaling
Learning technology ecosystem
Learning analytics and data
LMS and LXP administration
Content curation and management
AI and adaptive learning
Data-driven learning design
Dashboards and reporting
Learning data privacy and ethics
Sales and customer-service training
Apprenticeships and work-based learning
Higher and further education contexts

On-the-Job Development as the Main Method

Coaching, mentoring and on-the-job development
Learning needs analysis at organisational level
Designing learning for transfer, not coverage
Peer learning and communities of practice
Language and communication training
Creativity and critical-thinking development
Wellbeing and personal-effectiveness learning
Community and lifelong learning
Facilitation in mixed-ability, multilingual rooms
Assessment that measures capability
Inclusive learning and accessibility
Innovation and experimentation in learning
Skills-based and continuous learning
Scaling learning across the organisation
Future of work and reskilling

Evidence, Evaluation and Credibility

Evaluating learning: from reaction to results
Learning needs analysis at organisational level
Assessment that measures capability
E-learning authoring and development
Learning management systems (LMS)
Multimedia and video for learning
Microlearning and mobile learning
Gamification and interactive design
Virtual classrooms and webinars
Social and collaborative learning
Accessibility and universal design
Emerging learning technologies
Assessment design and methods
Formative and summative assessment
Rubrics, marking and moderation

Workforce Context

Workforce management and scheduling
Proactive engagement and success
Win-back and re-engagement
Workforce planning and scheduling
Employee experience and engagement
Customer onboarding and lifecycle
Customer and community engagement
Customer and employee satisfaction
Assurance engagements and standards
Analytical techniques and bias
Engagement and motivation
Community engagement and equity
Policy and public engagement
Stakeholder engagement plan
Public consultation and engagement

Leadership and Management

Team leadership in banking operations
Reconciliation and nostro/vostro management
Enterprise risk management in banks
Liquidity risk and asset-liability management
Business continuity and crisis management
Sanctions screening and PEP management
Relationship management and cross-selling
Sales performance and pipeline management
Liquidity and funding management
Investment portfolio management
Thought leadership
Procurement and asset management under donor rules
Reinsurance and capacity management
Solvency, capital and prudential supervision
Disruption management: delays, claims and recovery

Communication

Board reporting and information flows
Governance of ESG and reporting
Communication strategy in change programmes
Management and board reporting
Safety communication and campaigns
Environmental monitoring and reporting
Communicating risk to the workforce
Incident reporting and record-keeping
Preparing financial statements
Toolbox talks and safety communication
Communicating vision and telling stories
Writing advisory reports that drive decisions
Reporting to boards and executives
Monitoring, control and reporting
Professional documentation and presentation

Stakeholders and Clients

Employment relationship and the psychological contract
Mentoring and sponsorship
Categories of spend and stakeholders
Strategic customer relationships
Pricing tours, events and sponsorships
Financial reporting frameworks (IFRS/GAAP)
Managing boundaries and dual relationships
Client feedback and satisfaction
Interpreting financial statements
The project environment and stakeholders
Stakeholder and sponsor management
Negotiation with clients and partners
Integrated and sustainability reporting
Partnership building and multi-stakeholder platforms
Relationship management and retention

Change and Adoption

Cost concepts, classification and behaviour
Regulatory change management
Reporting quality and governance
Management accounts and dashboards
Buyer behaviour and the customer journey
Digital transformation and IT strategy
Negotiation tactics and behaviours
Variations, claims and delay: managing change on site
Change talk and readiness
Habit change and behaviour design
Change control and configuration
Digital and market transformation
Behaviour change and adoption of innovations
Customer experience transformation
Digital and self-service transformation

Standards and Quality

Project management standards (PMI, PRINCE2)
Quality and delivery metrics
Continuous improvement and retrospectives
Driving measurable delivery improvement
Delivery, quality and stakeholder plan
Quality planning and assurance
Quality control and continuous improvement
Integrated risk and quality control
Data quality and governance
Professional standards and ethics
Continuous improvement and optimisation
Benchmarking against standards and best practice
Continuous improvement and lessons learned
Data quality, analysis and reporting
Sustainability certification and standards

Cost and Value

Microfinance and group lending
Financial inclusion and agency banking
Budget vs actual and variance
Impact, blended and concessional finance
Total cost of ownership
Investment principles and objectives
Alternative investments
Ration formulation and least-cost feeding
Financial inclusion strategy
The role of finance in organisations and value creation
Feasibility, cost and quality analysis
NGO financial management and budget-versus-actual discipline
Insurance pricing, premiums and loadings
Claims investigation and fraud indicators
Vehicle financing, insurance and total cost of ownership conversations

Programme Delivery

Realising and measuring project value
Capstone scoping: a real project or programme
Designing the project plan and schedule
Project initiation and chartering
Integrated project planning
Project management plan development
Resource planning and levelling
Building project relationships
Project management software and tools
Scheduling and planning tools
Automation in project delivery
Forecasting and planning
Designing an intervention or programme
Risk assessment and safety planning
Treatment planning and review

Strategic Context

Wellbeing and holistic health strategy
Vision, mission and strategic intent
Competitive strategy and positioning
Business model design and innovation
Setting strategic priorities and choices
Aligning teams around strategy
Strategy execution and the balanced scorecard
Strategic decision-making under uncertainty
Measuring strategic progress
Turning strategy into results
Procurement’s contribution to organisational strategy
Brand and reputation as strategic assets
Growth strategy and demand generation
Measuring growth and transformation impact
Capstone scoping: a real growth or brand challenge

Governance and Compliance

Environmental, social and governance (ESG)
Security governance and management systems
Likelihood, impact and risk rating
Risk treatment and countermeasures
Intelligence-led risk assessment
Risk registers and reporting
Continuous risk monitoring
Programme governance
Real estate regulation, licensing and professional conduct
Grant compliance and restricted funding management
NGO governance, boards and registration
Managing risk and difficult cases
Ethical, risk and feasibility considerations
Cost and profitability analysis
Leading project governance

Culture and Motivation

Safety culture and leadership
Managing resistance and engagement
Worker engagement and empowerment
Values, purpose and authentic leadership
Resilience, wellbeing and stress management
Motivation theories and engagement
Creating a coaching culture
Communicating financial results
Working with organisations on wellbeing
Wellbeing and resilience coaching
Strengths, flow and engagement
Professional roles, boundaries and settings
Peer support and consultation
Service culture and brand promise
Building a customer-centric culture

Inclusion and Access

Team diversity and inclusion
Access to finance, grants and investment
Nomination, succession and diversity
The business case for diversity and inclusion
Diversity and pay-equity analytics
Duty of care and risk management
Assets, liabilities and equity reporting
Market access, buyers and contract farming
Gender, youth and social inclusion in agricultural development
Access to finance and de-risking
Brand equity and positioning
Complaints, accountability and fitness to practise
Cross-cultural and global inclusion
Inclusion and the fairness of people decisions
Diversity, inclusion and inclusive leadership

Operations and Administration

Banking products, services and delivery channels
Operating-model and process re-engineering
Service quality and turnaround metrics
Designing a banking solution or process
Principles of credit and the lending process
Automation, RPA and straight-through processing
Process and control documentation
Competitive bidding processes
Business process mapping
The HR function: roles, operating models and value creation
Continuous improvement of finance processes
Innovation in service delivery
Journey and process redesign
Professional ethics in customer service
Responsible and ethical service

Market and Client Development

Customer segmentation and needs analysis
Customer journey and experience design
Brand and corporate reputation
Supply market analysis
HR's role in culture, values and employer brand
Voice of the customer and feedback
Sales forecasting
Comparable sales analysis and market evidence
Policy administration and customer service in insurance
The automotive market: segments, brands and buyers
Vehicle specifications, trims and options in customer language
Customer service and experience principles
Customer expectations and satisfaction
The customer experience (CX) discipline
Ethics and fair customer treatment

Ethics and Professionalism

Professional standards and continuing development
Ethics and responsible leadership
Professional standards and ethics (CIPS)
Ethics and professional conduct in security
Ethics and treating customers fairly in insurance
Regulation, ethics and misinformation in media and telecoms
Ethical principles and codes of practice
Sustaining ethical, effective practice
Ethical frameworks and codes of practice
Driving effective, ethical outcomes
Ethics of technology in practice
Treating customers fairly and market conduct
Integrity, confidentiality and conflicts
Anti-corruption and financial-crime ethics
Data ethics and customer privacy

Knowledge and Content

Content strategy across platforms
Creating content that performs: formats, hooks and production
Health records, data and confidentiality
Legal responsibilities and professional bodies
Record-keeping and data protection
Data, records and confidentiality tech
Lessons learned and knowledge management
Content marketing and editorial
Agri-enterprise planning and farm records
Tender planning and documentation
Storyboarding and content development
Knowledge management and capability building
Vehicle documentation, compliance and consumer protection

Groups and Communities

Team leadership in customer service
Innovation and fintech collaboration
Managing group dynamics
Team leadership in governance
Team leadership within HR
Evidence-based improvement
Team formation and effectiveness models (Tuckman, Lencioni)
Managing team performance and dynamics
Cross-functional and matrix teams
Leading remote and hybrid teams
High-performance team rituals and cadence
Team development and effectiveness
Coaching and developing team members
Building high-performing project teams
Cross-functional collaboration with product and service

Learning Practice

Psychoeducation and public communication
Project management maturity assessment
Facilitation and workshops
Facilitation, training and public presentation skills
Situation analysis and diagnostic assessment
Designing and facilitating groups
Complaint data and learning
Training and capability building
Business case and impact assessment
Control environment and risk assessment
Training needs analysis
Training needs analysis and learning strategy
Facilitation, coaching and mentoring
Learning transfer and capability building
Psychoeducation and workshops

People Development

Setting professional goals and a personal development plan
Land-use planning, capability and degradation management
Coaching and quality monitoring
Coaching for performance
Advertising and creative development
Development banking and project finance
Message development and testing
Supplier development and innovation
Professional case study and presentation
Continuing professional development
Measuring development impact
Attachment and developmental theory
Evidence-based practice
Lessons learned and development
Measuring coaching outcomes

Performance and Evaluation

Social performance and outreach
Metrics and reporting
Performance management systems and cycles
Measuring learning transformation impact
Embedding learning in performance
Writing learning objectives and outcomes
Return on investment and impact
Measuring coaching and mentoring impact
Performance measurement and KPI dashboards
Monitoring, evaluation and reporting
Stakeholder and impact analysis
Psychometric and screening tools
Measuring change and project impact
Sustainability and social impact in projects
Project KPIs and performance metrics

Learning Technology

Digital disruption and the future of banking
Branch-to-digital migration
Digital banking platforms and APIs
Payment technology and switches
Cybersecurity and fraud technology
Digital credit and alternative data
The finance function and digital transformation
Process automation and workflow
Goal setting and contracting
Digital permits and inspections
Automation and safety technology
CRM and marketing automation platforms
Customer data platforms and segmentation
Scaling technologies and business models
Digital advisory, e-extension and mobile services

Evidence and Analytics

Service analytics and dashboards
Text and interaction analytics
Data privacy and consent
Influencing and presenting insights
Data protection and customer privacy
Data, analytics and customer insight
Data analytics in audit
Evidence, judgement and scepticism
Data migration and cleansing
Data protection and learner privacy
Feedback and learner analytics
Data visualisation for finance
Decision support and insight
Psychodynamic and psychoanalytic approaches
Managing complexity and comorbidity

Professional Leadership Practice

Conflicts of interest management
Leadership and management development
Coaching leaders and managers
Communicating and reporting to leadership
Performance management that changes behaviour
Safety management systems overview (ISO 45001)
Influencing and safety leadership
Environmental management systems (ISO 14001)
Workplace and organisational contexts
Management review and improvement
Leadership versus management and when each is needed
Self-awareness and the leader's identity
Quality management and standards
Category management and strategy development
Data quality and master data management

Certified Consultancy Skills Specialist

Certified Consultancy Skills Specialist

Certification at a Glance

Who Should Enrol?

Everything Included in Your Enrolment

Why This Certification Matters for Your Career

Core Competencies You Will Develop

Programme Modules

What You Will Achieve

How to Get Certified

Common Questions

What Our Alumni Say

You May Also Like

Certified Edge Computing Professional

Certified Quality Control Specialist

Certified Gender-Responsive Leadership Coach

Certified Global Citizen and Intercultural Expert

Certified Workshop Facilitator

Certified Personal Efficiency Professional