How long does this certification take?

The programme takes 11 Weeks and can be completed self-paced or with live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications carry CPD credits and are internationally recognised.

What level is this certification?

This is a Advanced Level certification.

Email info@certifications.ac, WhatsApp +254 722 223 084, or fill in the enrolment form on this page.

What is included in the fee?

All study materials, study guide, examination, digital certificate and badge. Live option adds tutor sessions and priority support.

Certified Customer Loyalty and Retention Programme Expert in Djibouti

Executive Summary

Certified Customer Loyalty and Retention Programme Expert

Designed for today’s high-impact professionals, the Certified Customer Loyalty and Retention Programme Expert (CLOY2) delivers a rigorous Advanced-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in project planning, delivery and programme management.

This 11 Weeks programme is structured around PMI/PMBOK, PRINCE2 and recognised project-management standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CLOY2 holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification

Certified Customer Loyalty and Retention Programme Expert

Acronym

CLOY2

Who Should Enrol?

Project Coordinators and Officers
Project and Programme Managers
PMO and Portfolio Professionals
Team and Delivery Leads

Programme Inclusions

Everything Included in Your Enrolment

All study materials and study guide
Access to GLI online learning portal
Online examination and assessment
Digital certificate and digital badge
Physical certificate (shipped to you)
CPD credits for professional bodies
GLI alumni network membership
Facilitator and tutor support
Resource downloads and reference library
Automatic enrolment confirmation

Certification Benefits

Why This Certification Matters for Your Career

Career Advancement

Accelerate your career towards senior project, programme and PMO leadership roles

Professional Recognition

Credential aligned with PMI/PMBOK, PRINCE2 and recognised project-management standards

Leadership Capability

Develop the strategic and operational skills to lead complex project planning functions

Organisational Impact

Design and implement project planning systems that drive performance and measurable results

Compliance Readiness

Master the standards, compliance and ethical governance central to project planning

Global Employability

Qualify for project planning roles across corporates, NGOs, construction, IT and development organisations worldwide

Competency Framework

Core Competencies You Will Develop

✦Project Initiation, Scope and Planning

✦Schedule, Cost and Resource Management

✦Risk, Quality and Procurement in Projects

✦Agile, Hybrid and Delivery Approaches

✦Programme, Portfolio and Benefits Management

✦Professional Ethics and Governance

Course Curriculum

Programme Modules

The full programme, module by module.

1

Foundations and Strategic Context of Certified Customer Loyalty and Retention Programme Expert

Certified Customer Loyalty and Retention Programme Expert: industry context, trends and professional standards · Project management principles and lifecycle · Projects, programmes and portfolios · Project management standards (PMI, PRINCE2)

2

Software design patterns and quality

Software design patterns and quality · Maintenance, refactoring and technical debt · Data modelling and database design · Data privacy and protection

3

SQL and relational databases

SQL and relational databases · NoSQL and modern data stores · Data warehousing and data lakes · Pricing strategy and models

4

Designing your first 90 days after

Designing your first 90 days after certification · Your one-year professional development trajectory · The two-year horizon: expertise, leadership and professional standing · Requirements engineering and user stories

5

Recertification, CPD and staying current

Recertification, CPD and staying current · Building your professional portfolio and evidence of practice · Mentorship, networks and the community of practice · Ratio analysis: liquidity, profitability, gearing

6

Requirements engineering and user stories

Requirements engineering and user stories · Version control and collaborative development · Testing, QA and test automation

7

DevOps, CI/CD and release management

DevOps, CI/CD and release management · Agile, Scrum and Kanban delivery · Web and mobile application development

8

Environment and Sustainability

Responsible and sustainable banking · Social performance and outreach · Sustainable and green banking · Sustainability and green IT

9

Ethics and Accountability

Ethics and professional standards in finance · Stakeholders, agency and accountability · Ethics, confidentiality and professional conduct in HR · Data ethics, privacy and responsible analytics

10

Policy and Institutions

Policy, planning and objectives · Public versus private procurement · Policy administration and customer service in insurance · Public health programmes: prevention and outreach

11

Service and Beneficiaries

Service quality and the passenger experience in transport · Tariffs, regulation and the economics of essential services · Customer loyalty and repeat purchase in retail · Telecom products, tariffs and customer lifecycles

12

Safety and Wellbeing

Event risk, safety and contingency planning · Vehicle documentation, compliance and consumer protection · Industrial utilities, energy and process safety interfaces · Budget vs actual and variance

13

Procurement and Supply

Supply analysis, gaps and scenario planning · Procurement and supply chain: scope and value · The procurement cycle and operating models · Procurement’s contribution to organisational strategy

14

Change and Innovation

Professional roles, boundaries and settings · Business model design and innovation · Digital transformation and IT strategy · Variations, claims and delay: managing change on site

15

Strategic Context

Agile marketing and experimentation · Marketing and sales ethics · Brand safety and responsible marketing · Sustainability and responsible marketing

16

Inclusion and Equity

Team diversity and inclusion · Handling vulnerable customers · Financial inclusion and agency banking · Digital accessibility and inclusion

17

Crisis and Resilience

Crisis and reputation communication · Emergency preparedness and response planning · Business continuity and recovery · Resilience, wellbeing and stress management

18

Research and Method

Tour and event concept design and packaging · Overall equipment effectiveness and downtime analysis · Root cause analysis and corrective action on the line · Mine planning and methods: surface and underground

19

Knowledge and Records

Professional documentation and presentation · Professional report writing and presentation · Process and control documentation · Tender planning and documentation

20

International and Donor Context

Key global frameworks: FAO, GlobalG.A.P., SDGs and national strategies · Governance in state, donor-funded and family-owned entities · Proposal development and donor reporting · Procurement and asset management under donor rules

21

Leadership and Governance

Team leadership in governance · Building governance maturity · Managing resistance and capability · Measuring governance improvement

22

Risk, Compliance and Assurance

Building a culture of compliance · Technology governance and change control · Interest-rate risk and gap analysis · Derivatives and risk instruments

23

Resources and Value

The banking system, intermediation and financial markets · Anti-corruption and financial-crime ethics · Operational efficiency and cost-to-income · Financial statement and cash-flow analysis

24

Evidence and Reporting

Data migration and cleansing · Management reporting and decision support · Board and executive reporting · Monitoring, evaluation and reporting

25

Stakeholders and Engagement

Stakeholder engagement plan · Shareholder and stakeholder rights · Stakeholder and impact analysis · Employee engagement models and drivers

26

Planning and Delivery

Resource planning and levelling · Quality planning and assurance · Building project relationships · Project management software and tools

27

Communication and Influence

Professional writing and briefings · Facilitation, coaching and mentoring · Communicating risk to the workforce · Toolbox talks and safety communication

28

Quality and Improvement

Designing a banking solution or process · Principles of credit and the lending process · Automation, RPA and straight-through processing · Quality assurance of audit

29

People and Capability

High-potential identification and talent reviews · Learning transfer and capability building · Talent review and succession in practice · Working with organisations on wellbeing

30

Technology and Systems

Performance management systems and cycles · Safety management systems (ISO 45001) · Stakeholders and users of financial information · The finance function and digital transformation

Every module opens in the learning portal with its full lesson set, worked examples, further reading and video masterclasses. 30 modules · 150 lessons.

Learning Outcomes

What You Will Achieve

Software design patterns and quality — applied to your own work
SQL and relational databases — applied to your own work
Designing your first 90 days after — applied to your own work
Recertification, CPD and staying current — applied to your own work
Requirements engineering and user stories — applied to your own work
DevOps, CI/CD and release management — applied to your own work

Enrolment Process

How to Get Certified

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Step 1: Choose Your Certification

You are viewing Certified Customer Loyalty and Retention Programme Expert — one of GLI's 1,990+ globally recognised professional certifications.

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Step 2: Enrol & Pay Online — Instantly

Click Enrol & Study Online to register and pay securely via Paystack, Visa, Mastercard, M-Pesa or bank transfer. Access is granted the moment payment is confirmed.

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Step 3: Study in the GLI Learning Portal

Work through 30 structured modules and 150 lessons at your own pace, with downloadable resources and expert-designed content — all inside the LMS.

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Step 4: Pass, Get Certified & Verified

Sit your final examination online, earn your certificate instantly, and receive a globally verifiable Certificate ID — plus GLI Alumni Network access.

🎓 Enrol & Study Online — Instant Access

Secure checkout · Instant LMS access · Globally verifiable certificate

Frequently Asked Questions

Common Questions

What is the CLOY2 certification?

Yes. GLI certifications are recognised across 100+ countries and are aligned with PMI/PMBOK, PRINCE2 and recognised project-management standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

Who should enrol in the CLOY2?

This certification is ideal for Project Coordinators and Officers, Project and Programme Managers, PMO and Portfolio Professionals and Team and Delivery Leads, and other professionals seeking to formalise their expertise in project planning, delivery and programme management with a globally recognised credential.

How long does the CLOY2 certification take to complete?

The programme is structured over 11 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CLOY2 internationally recognised?

Yes. GLI certifications are recognised across 100+ countries and are aligned with PMI/PMBOK, PRINCE2 and recognised project-management standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

What is the cost of the CLOY2 certification?

The Certified Customer Loyalty and Retention Programme Expert is offered in two formats: Self-Paced at USD 399 and Live Virtual at USD 599. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CLOY2 certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CLOY2?

The Certified Customer Loyalty and Retention Programme Expert is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CLOY2?

The Certified Customer Loyalty and Retention Programme Expert carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CLOY2 while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CLOY2?

Graduates progress towards senior project, programme and PMO leadership roles. The CLOY2 strengthens your expertise in project planning, delivery and programme management and positions you for advancement across corporates, NGOs, construction, IT and development organisations.

Graduate Voices

What Our Alumni Say

“

The curriculum was directly applicable to my daily work. I immediately applied what I learned and saw results within weeks of completing the programme.

Programme Director

Private Sector

“

GLI's certification is the most practical professional programme I have attended. The international frameworks gave me credibility with my employer and clients.

Project Manager

NGO Sector

“

I earned my CLOY2 while working full-time. The self-paced format made it possible, and the quality of the content is genuinely world-class.

PMO Lead

Government

Certified Customer Loyalty and Retention Programme Expert

Certified Customer Loyalty and Retention Programme Expert

Certification at a Glance

Who Should Enrol?

Everything Included in Your Enrolment

Why This Certification Matters for Your Career

Core Competencies You Will Develop

Programme Modules

What You Will Achieve

How to Get Certified

Common Questions

What Our Alumni Say

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