What is the Certified Change Management and HR Transition Expert?

The Certified Change Management and HR Transition Expert is a globally recognised professional certification by the Global Leadership Institute (GLI), designed to equip professionals with advanced competencies in Human Resources Management.

How long does this certification take?

The programme takes 11 Weeks and can be completed self-paced or with live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications carry CPD credits and are internationally recognised.

What level is this certification?

This is a Advanced Level certification.

Email info@certifications.ac, WhatsApp +254 722 223 084, or fill in the enrolment form on this page.

What is included in the fee?

All study materials, study guide, examination, digital certificate and badge. Live option adds tutor sessions and priority support.

Certified Change Management and HR Transition Expert in Côte d'Ivoire

Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

Foundations and Strategic Context of Certified Change Management and HR Transition Expert

Certified Change Management and HR Transition Expert: industry context, trends and professional standards
The HR function: roles, operating models and value creation
Aligning HR strategy with organisational strategy
The employee lifecycle and HR value chain
HR competencies and professional standards (SHRM, CIPD)
The business partner and centre-of-excellence model
HR's role in culture, values and employer brand
Ethics, confidentiality and professional conduct in HR
Employment relationship and the psychological contract
Global and comparative HR contexts
Building a personal HR development plan

Capability Building at Scale

Learning transfer and capability building
Competency frameworks and skills taxonomies
Talent review and succession in practice
Selection validity and structured hiring
Reward architecture and pay equity
Performance management that changes behaviour
Employee relations, discipline and fair process
Employee engagement and what actually drives it
People analytics and HR measurement
Employment compliance and the HR risk agenda
The HR operating model and business partnering
Inclusion and the fairness of people decisions
Organisational design principles and structures
Discipline, conduct and fair-process management
HR metrics, KPIs and the HR scorecard

Restructuring and the People Dimension

Restructuring, redundancy and organisational change
Employee relations, discipline and fair process
The HR operating model and business partnering
Analytical techniques and bias
Employer brand and candidate experience
Onboarding and time to productivity
Job design and role architecture
Career architecture and internal mobility
Absence, capability and ill-health management
Collective relations and union engagement
HR service delivery and case management
HR technology selection and implementation
Flexible and hybrid working design
Exit, offboarding and organisational memory
Workforce planning and the capability gap

Ways of Working and Flexibility

Flexible and hybrid working design
Employee engagement and what actually drives it
People analytics and HR measurement
Managing resistance and building coalitions
Culture change and behaviour embedding
Professional ethics and codes of conduct in HR
Whistleblowing and speak-up culture
Employment law framework and contracts of employment
HR function performance and service levels
Continuous improvement and lean HR
Preparing financial statements
Financial reporting frameworks (IFRS/GAAP)
Business case, cost and impact analysis
Interpreting financial statements
Integrated and sustainability reporting

Organisational Development as Practice

The HR operating model and business partnering
Workforce planning and the capability gap
Employee engagement and what actually drives it
Linking performance to reward and consequence
Process automation and workflow
Digital HR and the employee experience platform
Inclusive leadership and allyship
Organisational culture assessment and change
The HR business partner role and mandate
Facilitation and difficult conversations
Sustaining and measuring change
Confidentiality and handling sensitive data
Conflicts of interest and integrity
Corporate governance and HR’s role
Reporting quality and governance

Culture, Decisions and Consequence

Employee engagement and what actually drives it
Inclusion and the fairness of people decisions
Performance management that changes behaviour
Data protection and employee privacy
Ratio and trend analysis
Management accounts and dashboards
Belonging, culture and employee resource groups
Stakeholder mapping and influencing
Coaching leaders and managers
Organisation development principles and practice
Diagnosing organisational readiness for change
Budget vs actual and variance
Future of work and workforce transformation
Communication strategy in change programmes
People analytics tooling and dashboards

Designing Roles and Structures

Job design and role architecture
The HR operating model and business partnering
Reward architecture and pay equity
Objective setting: KPIs, OKRs and cascading goals
Cost and profitability analysis
Forecasting and planning
KPIs and performance reporting
Headcount budgeting and establishment control
Employer branding and employee value proposition (EVP)
Data visualisation for finance
Offer management, negotiation and pre-boarding
Time-to-hire, quality-of-hire and cost metrics
Instructional design and blended learning
Career development and internal mobility
Learning technologies and the LMS

Leadership Practice

Customer (employee/manager) satisfaction
Communicating and reporting to leadership
Team leadership within HR
Stakeholder engagement and risk management
Absence, attendance and capability management
Evidence-based HR decision-making
Employee and manager self-service
Vendor management and system governance
Change management models (Kotter, ADKAR, Lewin)
Risk management planning
Financial, management and cost accounting distinguished
Team leadership in L&D
Knowledge management and sharing
Classroom and workshop management
Learning management systems (LMS)

Communication and Influence

Workforce reporting and storytelling with data
Report writing and case management
Communication during crises
Security metrics and reporting
Presenting and demonstrating
Negotiation and closing
Communications and coordination
Tax provisioning and reporting
Dashboards, reporting and the metric that misleads
Data storytelling and communicating findings
Decision support and insight
Management reporting and decision support
Board reporting and information flows
Governance of ESG and reporting
Management and board reporting

Stakeholders and Partnering

Change, restructuring and consultation
Consulting skills and contracting with the business
Stakeholder engagement strategy
Building project relationships
Building strategic customer relationships
Partnering and co-creation with customers
Negotiation with clients and partners
Reporting automation
Partnership building and multi-stakeholder platforms
Relationship management and retention
Stakeholder mapping and collaboration
Wealth, SME and corporate relationships
Stakeholder communications
Stakeholder mapping and engagement
Stakeholder mapping and partnering

Learning and Training

Evaluating learning impact (Kirkpatrick, ROI)
Leading the learning function
Training needs analysis and learning strategy
Facilitation, coaching and mentoring
Monitoring, evaluation and learning for accountability
Designing and facilitating groups
Facilitation and workshops
Facilitation, training and public presentation skills
Communicating financial results
Group dynamics, facilitation and community mobilisation
Complaint data and learning
Presenting learning proposals and impact
Leading learning projects and change
Building a learning culture
Learning in the flow of work

Financial Awareness

Cost, quality and cycle-time metrics
Cost of workforce and ROI of HR interventions
Cost-volume-profit and break-even analysis
Standard costing and variance analysis
Budgeting techniques and the budgeting cycle
Flexible budgets and rolling forecasts
Responsibility accounting and cost centres
Cost reduction and efficiency programmes
Capital budgeting: NPV, IRR and payback
Cost of capital and WACC
Capital structure and financing decisions
Total cost of ownership
Ration formulation and least-cost feeding
Financial inclusion strategy
The role of finance in organisations and value creation

Operations and Service

Attrition, engagement and productivity analytics
People analytics maturity and operating model
Process improvement and HR operating efficiency
Span of control, delayering and operating models
AI and automation in HR processes
Data quality, integration and master data
Continuous improvement of finance processes
Psychodynamic and psychoanalytic approaches
Integration with quality and environment
Design review and quality
Productivity, collaboration and workflow tools
The vehicle sales process from enquiry to delivery
In-process quality control and inspection
Industrial utilities, energy and process safety interfaces
Attachment and developmental theory

Risk and Governance

Regulatory compliance and audit
Baseline setting and change control
Time and cost control
Risk identification and analysis
Qualitative and quantitative risk analysis
Risk response and contingency
Quality planning and assurance
Quality control and continuous improvement
Integrated risk and quality control
Data quality and governance
Programme governance and assurance
Tax risk management
Managing tax audits and queries
Testing, quality assurance and defect economics
NGO governance, boards and registration

Technology and Systems

Applicant tracking systems and recruitment analytics
The agricultural sector: systems, actors and global food value chains
Safety management systems (ISO 45001)
Safety management systems overview (ISO 45001)
Professional roles, boundaries and settings
Environmental management systems (ISO 14001)
Ethical principles and codes of practice
Digital permits and inspections
Automation and safety technology
Managing boundaries and dual relationships
Digital transformation and IT strategy
Building digital capability in an organisation
Peer support and consultation
Water supply systems: sources, treatment and distribution
Telehealth and digital care delivery

Projects and Delivery

Managing HR projects and change
Employee voice, surveys and action planning
Project management software and tools
Scheduling and planning tools
Project data, reporting and analytics
AI and predictive project analytics
Emerging project technologies
Programme management principles
Measuring programme success
Leading project teams
Sustaining ethical, effective practice
Realising and measuring project value
Capstone scoping: a real project or programme
Designing the project plan and schedule
Delivery, quality and stakeholder plan

Ethics and Professional Standards

Ethical use of AI and analytics in HR
Professional ethics and banking conduct
Integrity, confidentiality and conflicts
Anti-corruption and financial-crime ethics
Data ethics and customer privacy
Ethics and independence
Ethics in communications
Learning data privacy and ethics
Executive ethics and the leader’s shadow
Data ethics, privacy and responsible analytics
Ethics and duty of care
Professional ethics and responsibility (PMI)
Conflicts of interest and procurement ethics
Professional standards and ethics
Marketing and sales ethics

Health and Wellbeing at Work

Health and safety legal duties
Healthy work design
Product safety and standards
Safety culture and leadership
Wellbeing and holistic health strategy
Confidentiality and health data
Driving measurable safety improvement
Designing a safety programme or control
Job safety analysis (JSA) and task risk
Contractor and visitor safety
Predictive safety analytics
Event risk, safety and contingency planning
Ethical frameworks and codes of practice
Duty of care and risk management
Health records, data and confidentiality

Teams and Collaboration

Coaching and developing team members
Managing virtual and cross-cultural teams
Cross-functional collaboration with product and service
Team leadership in sales and marketing
Team leadership in field and project settings
Record-keeping and data protection
Leading service teams
Team leadership in customer service
Team leadership in banking operations
Innovation and fintech collaboration
Social and collaborative learning
Cross-functional and matrix teams
Leading remote and hybrid teams
Team diversity and inclusion
High-performance team rituals and cadence

Strategic Context

Retention strategy and turnover analysis
Workplace wellbeing strategy
Setting and communicating strategic direction
The strategic narrative
Real options and strategic investment
Sustainability strategy and materiality
Embedding responsible business
The business case for diversity and inclusion
Strategic workforce planning and demand forecasting
Reward strategy and total reward frameworks
Complaints, accountability and fitness to practise
Sourcing strategies and portfolio (Kraljic)
Negotiation strategy and planning
Business continuity and resilience
Aligning security with business goals

Diversity and Inclusion

Diversity and pay-equity analytics
Cross-cultural and global inclusion
Brand strategy, identity and equity
Financial inclusion and agency banking
Nomination, succession and diversity
Assets, liabilities and equity reporting
Gender, youth and social inclusion in agricultural development
Community engagement and equity
Brand equity and positioning
Financial inclusion and the evolving customer
Digital accessibility and inclusion
Financial inclusion and serving underbanked markets
Diversity, inclusion and inclusive leadership

International Practice

Key global frameworks: FAO, GlobalG.A.P., SDGs and national strategies
Cross-cultural communication
International and cross-border tax
Grades, standards and export certification (GlobalG.A.P.)
Global sourcing and trade
Transfer pricing and international tax
Global sourcing and international trade
Legal responsibilities and professional bodies
Implementation and change plan
Job analysis, job design and role profiling
Appraisal, calibration and managing underperformance

Standards and Improvement

Continuous improvement cycles
Continuous environmental improvement
Management review and improvement
Certification and continual improvement
Professional standards and continuing development
Process improvement and lean thinking
Quality management and standards
Productivity and efficiency improvement
Professional standards and ethics (CIPS)
Supplier development and improvement
Data quality and master data management
Traceability, recall and quality assurance systems
Quality management systems and audits
Roles, standards and professional conduct
Governance of service standards

Workforce Practice

Recruitment marketing and candidate attraction
Workforce planning and scheduling
Employee experience and engagement
Customer and employee satisfaction
Talent and capability ecosystems
Career and talent development
Talent, succession and workforce learning
Employee engagement models and drivers
Succession planning and talent pipelines
Talent sourcing channels and pipelines
High-potential identification and talent reviews
Workforce management and scheduling
Loyalty programmes and rewards
Workforce and shift management in retail
Payroll, statutory deductions and employment cost

People Development

Schedule development and optimisation
Team development and effectiveness
Sales enablement and coaching
Career pathways and continuing professional development
Setting professional goals and a personal development plan
Land-use planning, capability and degradation management
Training and capability building
Coaching for performance
Advertising and creative development
Development banking and project finance
Message development and testing
Career pathways and professional development
Measuring development impact
The learning and development profession
E-learning authoring and development

Performance and Measures

Linking CX to business performance
Service KPIs: CSAT, NPS, CES, SLAs
Net Promoter Score and satisfaction metrics
Performance management in service
Banking KPIs and branch scorecards
Service quality and turnaround metrics
Sales performance and pipeline management
Social performance and outreach
Performance and dispute management
Performance scorecards and reviews
Investment principles and objectives
Managing schedule and budget performance
Agile metrics and velocity
Setting objectives and marketing KPIs
Marketing and sales KPIs and dashboards

Culture and Wellbeing

Embedding values and behaviours
Habit change and behaviour design
Wellbeing and resilience coaching
Strengths, flow and engagement
Meaning, purpose and values
Building trust and engagement
Motivation and engagement
Policy, institutions and the enabling environment for agriculture
Advocacy and policy engagement
Client feedback and satisfaction
Evidence-based improvement
Service culture and brand promise
Building a customer-centric culture
Proactive engagement and success
Win-back and re-engagement

Legal and Compliance

Designing an HR intervention or policy
HR policies, handbooks and compliance
Guard force and contractor management
Legal and ethical protection
Tax administration and compliance
Tax compliance and returns
Real estate regulation, licensing and professional conduct
Grant compliance and restricted funding management
Policy administration and customer service in insurance
Insurance regulation and consumer protection
Vendor, venue and supplier contracting for events
Legal and other requirements
Compliance monitoring and enforcement
Regulatory awareness and compliance
Contract types and risk allocation

Evidence and Analytics

Diagnosis and evidence gathering
Benchmarking and external data sources
Cybersecurity and data protection in HR
Descriptive, diagnostic and predictive analytics
Managing risk and difficult cases
Lessons learned and development
Portfolio of evidence and reflective practice
Data-driven decision support and analytics
Service analytics and dashboards
Text and interaction analytics
Data privacy and consent
Evidence-based practice
Evidence-based practice and research literacy
Customer personas and insight
Marketing analytics and attribution

Change and Organisation

Large-scale transformation and agile ways of working
Commercial awareness and organisational context
Organisational change management
Change and adoption in projects
Measuring change and project impact
Sales and marketing transformation
Measuring growth and transformation impact
Soil chemistry, pH and cation exchange capacity
Driving effective, ethical outcomes
Digital and market transformation
Behaviour change and adoption of innovations
Change management and adoption
Governance and organisational value
Regulatory change management
Psychoeducation and workshops

Certified Change Management and HR Transition Expert

Certified Change Management and HR Transition Expert

Certification at a Glance

Who Should Enrol?

Everything Included in Your Enrolment

Why This Certification Matters for Your Career

Core Competencies You Will Develop

Programme Modules

What You Will Achieve

How to Get Certified

Common Questions

What Our Alumni Say

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