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๐Ÿ‘ฅ Human Resources  ยท  Advanced

Certified Problem Solving Specialist

Online Certification  ยท  12 Weeks  ยท  Globally Recognised  ยท  (CPSS)

โœ… 2026 Edition ๐ŸŽ“ CPD Accredited ๐ŸŒ 100+ Countries ๐Ÿ“œ Digital + Physical Certificate 100% Online
Executive Summary

Certified Problem Solving Specialist

Designed for todayโ€™s high-impact professionals, the Certified Problem Solving Specialist (CPSS) delivers a rigorous Advanced-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in human resource management, talent development and organisational effectiveness.

This 12 Weeks programme is structured around SHRM, CIPD and ILO Labour Standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLIโ€™s CPSS holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification
Certified Problem Solving Specialist
Acronym
CPSS
Category
Human Resources
Level
Advanced
Duration
12 Weeks
Delivery Mode
100% Online
Assessment
Online Examination
Certificate
Digital + Physical
CPD Eligibility
CPD Accredited
Alumni Benefits
GLI Network Access
Self-Paced
USD 499
Live Virtual
USD 699
Target Audience

Who Should Enrol?

  • HR Managers and Directors
  • HR Business Partners
  • Learning and Development Managers
  • Employee Relations and OD Specialists
Programme Inclusions

Everything Included in Your Enrolment

  • All study materials and study guide
  • Access to GLI online learning portal
  • Online examination and assessment
  • Digital certificate and digital badge
  • Physical certificate (shipped to you)
  • CPD credits for professional bodies
  • GLI alumni network membership
  • Facilitator and tutor support
  • Resource downloads and reference library
  • Automatic enrolment confirmation
Certification Benefits

Why This Certification Matters for Your Career

Career Advancement
Accelerate your career towards CHRO and senior people-management roles
Professional Recognition
Credential aligned with SHRM, CIPD and ILO Labour Standards
Leadership Capability
Develop the strategic and operational skills to lead complex human resource management functions
Organisational Impact
Design and implement human resource management systems that drive performance and measurable results
Compliance Readiness
Master the standards, compliance and ethical governance central to human resource management
Global Employability
Qualify for human resource management roles across multinationals, NGOs and international organisations worldwide
Competency Framework

Core Competencies You Will Develop

โœฆAdvanced Problem-Solving Systems
โœฆProblem Interdependencies
โœฆFailure Pattern Analysis
โœฆScenario-Based Problem Solving
โœฆDecision-Making Under Constraints
โœฆProblem Escalation Management
Course Curriculum

Programme Modules

The full programme, module by module.

Core CurriculumModules 1โ€“20 ยท specific to Certified Problem Solving Specialist ยท module 20 is the capstone
1
Advanced Problem-Solving Systems
Defining the problem before solving it ยท Debugging and problem solving ยท Portfolio and resource management systems ยท Creative problem-solving: divergence, ideation and mental blocks
2
Complex Problem Diagnosis
Business analysis: from problem to strategic requirement ยท Personal organisation: capturing, deciding and reviewing ยท Personal decision-making and judgement under uncertainty ยท Professional ethics and personal integrity at work
3
Systems Thinking for Problems
Creative thinking: generating options worth choosing between ยท Design thinking: understanding the user before designing the answer ยท Critical thinking: evaluating arguments and evidence ยท Productivity and effectiveness measurement
4
Problem Interdependencies
Positive psychology practices: gratitude, optimism and strengths ยท Why practices lapse: obstacles, overcommitment and recovery ยท Adult learning theory (andragogy) ยท The learning and development profession
5
Root-Cause Verification
Root cause analysis frameworks in advisory work ยท Root cause analysis and preventing recurrence ยท Root-cause analysis techniques ยท Incident investigation and root cause
6
Diagnostic Data Analysis
Learning needs analysis (TNA) ยท Learning needs analysis: is training the answer at all? ยท Cognitive bias and distortion in professional analysis ยท Audience analysis: knowing who you are speaking to
7
Failure Pattern Analysis
E-learning authoring and development ยท Learning management systems (LMS) ยท Multimedia and video for learning ยท Microlearning and mobile learning
8
Constraint Identification
Blended and virtual delivery: choosing the right mode for each part ยท Learning platforms and technology: choosing and running the LMS ยท Evaluating training: from reaction to results ยท Working with subject-matter experts: turning expertise into instruction
9
Bottleneck Analysis
Bottleneck analysis and downtime management ยท Working across differences: culture, generation and working style ยท Learning as a professional: staying current and applying it ยท Fact, assumption and inference: knowing what you actually know
10
Scenario-Based Problem Solving
Boundaries, power and dual relationships ยท Client feedback and satisfaction ยท Structured problem solving: DMAIC and the discipline of definition ยท Delivery and evaluation plan
11
Creative Solution Development
Creative technique: generation, association and getting unstuck ยท Professional documentation and presentation ยท Critical path and network diagrams ยท Time and cost control
12
Solution Feasibility Testing
Evaluating strategic options: suitability, acceptability and feasibility ยท Media and public communication ยท Yield and productivity modelling ยท Networking fundamentals and TCP/IP
13
Decision-Making Under Constraints
Ethical decision-making under pressure ยท Strategic decision-making under uncertainty ยท Evidence-based HR decision-making ยท Values-based decision-making
14
Corrective and Preventive Actions
Incident investigation and corrective action that holds ยท Corrective and preventive actions ยท Closed-loop feedback systems ยท Sustaining strategic customer focus
15
Cross-Functional Problem Solving
Cross-functional collaboration with product and service ยท Cross-functional service alignment ยท Cross-functional and matrix teams ยท Cross-functional collaboration
16
Problem Escalation Management
Running an effective board meeting: preparation, time and decision ยท Qualitative research: interviews, focus groups and what they can and cannot tell you ยท Communication and conflict patterns ยท Greenhouse gas accounting: scopes, boundaries and inventories
17
Sustaining Solutions
Professional report and presentation ยท Analytical thinking: decomposition, patterns and mental models ยท Systems thinking, feedback loops and second-order effects ยท Reasoning with data: statistics, metrics and misleading figures
18
Problem-Solving Governance
IT governance, compliance and data protection obligations ยท Professional writing and documentation ยท Presentation and public-speaking skills ยท Governance codes and comply-or-explain: using the code as a tool
19
Specialist Case Analysis
Leading across the enterprise: influence without line authority ยท Social protection: instruments, targeting and delivery systems ยท Building a finance career and professional development ยท Crisis, resilience and contingency planning
20
Advanced Problem-Solving Practicum
Professional writing and briefings ยท Crisis and reputation communication ยท Implementation and delivery ยท Business continuity and operational resilience
Professional ElectivesModules 21โ€“30 ยท common to all GLI certifications ยท broaden your professional range
21
Strategic Communication and Executive Presentation
Vision, purpose and translating direction into work ยท Audience-centred communication and message structure ยท Executive leadership: the board interface and enterprise stewardship ยท Persuasive structure: framing, evidence and the ask
22
Leadership and Team Effectiveness
Leadership identity, style and the limits of style ยท Leadership assessment, feedback and continuous self-review ยท Leadership versus management and when each is needed ยท Situational and adaptive leadership
23
Analytical Thinking and Evidence-Based Reasoning
Creativity and critical-thinking development ยท Analytical techniques and bias ยท Evidence-based improvement ยท Problem framing: symptoms, definition and scope
24
Professional Decision-Making
Managerial decision-making, bias and decision rights ยท Escalation and decision-making ยท Decision support: briefs, options and judgement under pressure ยท Decision frameworks: criteria, weighting and trade-offs
25
Negotiation, Influence and Stakeholder Management
Negotiation preparation: interests, options and the walk-away ยท Power, followership and organisational politics ยท Negotiation: preparation, interests and value creation ยท Concessions, anchoring and the shape of a bargain
26
Project and Execution Management
Proposals, bids and the business case ยท Project roles and the project manager ยท Developing the project business case ยท Planning, scheduling and personal workflow systems
27
Financial Literacy for Professionals
Financial reporting standards and their application ยท Financial management for the operating manager ยท Liquidity, funding and balance sheet management ยท Management accounting: costing, budgeting and decision support
28
Digital Skills, AI and Technology for Professionals
Digital workplace, collaboration and user support ยท Productivity, collaboration and workflow tools ยท Tools for interaction and collaboration ยท Working with data: quality, interpretation and honest presentation
29
Ethics, Governance and Professional Accountability
Ethical leadership: integrity, tolerated behaviour and moral courage ยท Ethics, conduct and speaking up ยท Business development risk, ethics and integrity ยท AI for managers: adoption, oversight and governance
30
Personal Effectiveness, Productivity and Career Growth
Emotional competence: awareness, regulation and expression ยท Self-awareness, strengths and the accuracy of self-image ยท Emotional intelligence and self-regulation ยท Priority: outcomes, importance and the urgency trap

Every module opens in the learning portal with its full lesson set, worked examples, further reading and video masterclasses. 30 modules ยท 150 lessons.

Learning Outcomes

What You Will Achieve

  • Complex Problem Diagnosis โ€” applied to your own work
  • Systems Thinking for Problems โ€” applied to your own work
  • Problem Interdependencies โ€” applied to your own work
  • Root-Cause Verification โ€” applied to your own work
  • Diagnostic Data Analysis โ€” applied to your own work
  • Failure Pattern Analysis โ€” applied to your own work
Our Position

Professional Certifications: Tools for the Continuing Professional Journey

Professional certifications equip, strengthen and continuously tool professionals throughout their current professional journey and within their existing fields of practice. They provide structured opportunities to deepen knowledge, develop specialised competencies, refresh existing capabilities, adopt contemporary practices, and apply practical tools, frameworks and techniques to real-world professional challenges.

01

Tooling, Not Onboarding

Professional certifications are professional tooling and development instruments, not onboarding instruments. They are particularly valuable to professionals who are already working in a field, entering it through an established professional pathway, advancing within it, transitioning across it or specialising in it — and who wish to strengthen their professional capability and effectiveness.

02

Complementary, Never a Substitute

A professional certification does not replace an academic qualification, professional degree, statutory licence, practising certificate, regulatory approval or any other qualification legally required to practise a profession. Where a profession or jurisdiction establishes specific academic, licensing or regulatory requirements, those requirements remain fully applicable.

03

Built for Lifelong Relevance

A professional certification is a complementary professional credential that supports continuing professional development, competence enhancement, specialisation, career progression, professional mobility and lifelong learning. It adds practical professional tooling to an individual’s existing academic and professional foundation, helping professionals remain relevant, capable and effective as their professions, organisations and operating environments evolve.

Enrolment Process

How to Get Certified

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Step 3: Study in the GLI Learning Portal
Work through 30 structured modules and 150 lessons at your own pace, with downloadable resources and expert-designed content โ€” all inside the LMS.
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Step 4: Pass, Get Certified & Verified
Sit your final examination online, earn your certificate instantly, and receive a globally verifiable Certificate ID โ€” plus GLI Alumni Network access.
๐ŸŽ“ Enrol & Study Online โ€” Instant Access
Secure checkout ยท Instant LMS access ยท Globally verifiable certificate
Frequently Asked Questions

Common Questions

What is the CPSS certification?

The Certified Problem Solving Specialist is a professional certification awarded by the Global Leadership Institute. It covers 20 core modules specific to Problem Solving Specialist, culminating in the capstone “Advanced Problem-Solving Practicum”, plus 10 professional elective modules common to all GLI certifications. Candidates study through the online portal, submit the capstone project and sit a final examination; those who pass receive a verifiable certificate carrying a unique certificate ID.

Who should enrol in the CPSS?

This certification is ideal for HR Managers and Directors, HR Business Partners, Learning and Development Managers and Employee Relations and OD Specialists, and other professionals seeking to formalise their expertise in human resource management, talent development and organisational effectiveness with a globally recognised credential.

How long does the CPSS certification take to complete?

The programme is structured over 12 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CPSS internationally recognised?

Yes. GLI certifications are recognised across 100+ countries and are aligned with SHRM, CIPD and ILO Labour Standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

What is the cost of the CPSS certification?

The Certified Problem Solving Specialist is offered in two formats: Self-Paced at USD 499 and Live Virtual at USD 699. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CPSS certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CPSS?

The Certified Problem Solving Specialist is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CPSS?

The Certified Problem Solving Specialist carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CPSS while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CPSS?

Graduates progress towards CHRO and senior people-management roles. The CPSS strengthens your expertise in human resource management, talent development and organisational effectiveness and positions you for advancement across multinationals, NGOs and international organisations.

Graduate Voices

What Our Alumni Say

“

The curriculum was directly applicable to my daily work. I immediately applied what I learned and saw results within weeks of completing the programme.

HR Director
Private Sector
“

GLI's certification is the most practical professional programme I have attended. The international frameworks gave me credibility with my employer and clients.

People Manager
NGO Sector
“

I earned my CPSS while working full-time. The self-paced format made it possible, and the quality of the content is genuinely world-class.

Talent Lead
Government
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