What is the Certified Payment Professional?

The Certified Payment Professional is a globally recognised professional certification by the Global Leadership Institute (GLI), designed to equip professionals with advanced competencies in Soft Skills & Personal Dev..

How long does this certification take?

The programme is 12 Weeks and can be completed at your own pace through our self-paced online option, or alongside live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications are internationally recognised and carry CPD credits, making them valuable for career advancement worldwide.

What level is this certification?

This is a Advanced Level certification, suitable for professionals with relevant experience or background in the field.

You can enrol by emailing info@certifications.ac, contacting us via WhatsApp at +254 722 223 084, or filling the enrolment form below.

Certified Payment Professional (CPAYP)

Executive Summary

Certified Payment Professional

Designed for today’s high-impact professionals, the Certified Payment Professional (CPAYP) delivers a rigorous Advanced-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in banking operations, credit, payments and financial services.

This 12 Weeks programme is structured around Basel, central-bank regulations and recognised banking and AML standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CPAYP holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification

Certified Payment Professional

Acronym

CPAYP

Who Should Enrol?

Bank Officers and Tellers
Credit and Loan Officers
Banking Operations Staff
Relationship and Branch Managers

Programme Inclusions

Everything Included in Your Enrolment

All study materials and study guide
Access to GLI online learning portal
Online examination and assessment
Digital certificate and digital badge
Physical certificate (shipped to you)
CPD credits for professional bodies
GLI alumni network membership
Facilitator and tutor support
Resource downloads and reference library
Automatic enrolment confirmation

Certification Benefits

Why This Certification Matters for Your Career

Career Advancement

Accelerate your career towards senior banking operations, credit and branch leadership roles

Professional Recognition

Credential aligned with Basel, central-bank regulations and recognised banking and AML standards

Leadership Capability

Develop the strategic and operational skills to lead complex banking operations functions

Organisational Impact

Design and implement banking operations systems that drive performance and measurable results

Compliance Readiness

Master the standards, compliance and ethical governance central to banking operations

Global Employability

Qualify for banking operations roles across commercial banks, microfinance institutions and financial-services firms worldwide

Competency Framework

Core Competencies You Will Develop

✦Retail, Corporate and Digital Banking Operations

✦Credit, Lending and Loan Administration

✦Payments, Settlements and Transaction Processing

✦Risk, Compliance, AML and Financial Crime

✦Customer Experience and Relationship Banking

✦Professional Ethics and Governance

Course Curriculum

Programme Modules

The full programme, module by module.

1

Foundations and Strategic Context of Certified Payment Professional

Certified Payment Professional: industry context, trends and professional standards · The banking system, intermediation and financial markets · Types of banks and financial institutions · Banking products, services and delivery channels

2

Payment Systems, Clearing and Settlement

Accrual accounting and the profit-cash gap · Banking operations control and reconciliation · Foreign exchange exposure and cross-border banking · Reading financial statements as a manager

3

RTGS, ACH and clearing houses

Credit assessment and the five Cs · Budget vs actual and variance · Cost and profitability analysis · Expected credit loss and portfolio quality

4

Card networks and schemes

Financial regulation and prudential supervision · Professional roles, boundaries and settings · Ethical principles and codes of practice · Financial inclusion and serving underbanked markets

5

Mobile money and wallets

Duty of care and risk management · Record-keeping and data protection · Complaints, accountability and fitness to practise · Short-term funding and money markets

6

SWIFT and ISO 20022

Psychoeducation and workshops · Working with organisations on wellbeing · Payment regulation and oversight · Fraud risk, prevention and detection

7

Settlement and liquidity

Treatment planning and review · Payment regulation and oversight · Payment innovation and fintech · Financial inclusion, agency banking and mobile money

8

Safety and Security

Data security and confidentiality · Card and data security (PCI DSS) · Driving measurable security improvement · Governance of converged security

9

Public Policy Context

Reading bank financial statements and performance · Change talk and readiness · Financial statements and the accounting equation · Real estate development and project appraisal

10

Learning and Development

Learning strategy and business alignment · Blended and hybrid learning design · Motivation and self-directed learning · Training needs analysis and learning strategy

11

Banking and Finance

Data visualisation and financial storytelling · Evidence-based financial recommendations · Payment risk types and management · Emerging payment technologies

12

Risk, Compliance and Control

Corporate governance and the finance role · Managing audit and regulator relationships · Regulatory compliance and professional duty · Financial risk management and derivatives

13

Operations and Service

Cheque clearing and processing · Process improvement and automation · Service levels and quality · Approval processes and delegation

14

Customers and Advice

KYC, customer due diligence and transaction monitoring · Market and customer analysis · Building strategic customer relationships · Customer success and retention

15

Data and Reporting

Board reporting and investor relations · Board and executive financial reporting · Financial storytelling and data visualisation · Data ethics and privacy in finance

16

Technology and Digital

Digital currencies and CBDCs · Ethics of technology in practice · Agile and digital transformation projects · Portfolio and resource management systems

17

Legal and Regulatory

Recovery and legal remedies · Legal and regulatory responsibility · Legal, cost and feasibility analysis · Contractor and visitor safety

18

Leadership and Management

Team leadership within finance · Pricing, contribution and product decisions · Make-or-buy and outsourcing decisions · Investment and disinvestment decisions

19

People and Capability

Team leadership in customer service · Team leadership in banking operations · Training needs analysis · Talent and capability ecosystems

20

Communication

Presenting financial information clearly · Negotiation with banks, investors and suppliers · Investor relations and market communication · Communicating financial results

21

Strategic Context

Financial risk: credit, market, liquidity, operational · Mergers, funding and growth strategy · Financial strategy and capital allocation · Procurement’s contribution to organisational strategy

22

Stakeholders and Board

Stakeholder mapping for the finance function · Stakeholder mapping and collaboration · Managing difficult stakeholders · Customer onboarding and lifecycle

23

Projects and Change

Crisis, resilience and contingency planning · Leading finance projects and change · Forecasting and planning (FP&A) · Fees, pricing and interchange

24

Ethics and Conduct

Professional ethics and codes (IFAC, ACCA, CIMA) · Integrity, confidentiality and conflicts · Anti-corruption and financial-crime ethics · Data ethics and customer privacy

25

Inclusion and Underserved Markets

Financial inclusion strategy · The business case for diversity and inclusion · Interpreting financial performance · Performance and SLAs

26

Sustainability and ESG

Sustainability and responsible finance · Integrated and sustainability reporting · The project environment and stakeholders · Sustainability and social impact in projects

27

People Administration

Customer and employee satisfaction · Performance management systems and cycles · Employee engagement models and drivers · The employee lifecycle and HR value chain

28

Records and Documentation

Data, records and confidentiality tech · Lessons learned and knowledge management · Process and control documentation · Knowledge management and sharing

29

Standards and Assurance

Driving measurable delivery improvement · Quality control and continuous improvement · Continuous improvement and optimisation · Roles, standards and professional conduct

30

Professional Leadership Practice

Stakeholder and sponsor management · Organisational change management · Building project management maturity · Project management maturity assessment

Every module opens in the learning portal with its full lesson set, worked examples, further reading and video masterclasses. 30 modules · 150 lessons.

Learning Outcomes

What You Will Achieve

Payment Systems, Clearing and Settlement — applied to your own work
RTGS, ACH and clearing houses — applied to your own work
Card networks and schemes — applied to your own work
Mobile money and wallets — applied to your own work
SWIFT and ISO 20022 — applied to your own work
Settlement and liquidity — applied to your own work

Enrolment Process

How to Get Certified

🎯

Step 1: Choose Your Certification

You are viewing Certified Payment Professional — one of GLI's 1,990+ globally recognised professional certifications.

💳

Step 2: Enrol & Pay Online — Instantly

Click Enrol & Study Online to register and pay securely via Paystack, Visa, Mastercard, M-Pesa or bank transfer. Access is granted the moment payment is confirmed.

📚

Step 3: Study in the GLI Learning Portal

Work through 30 structured modules and 150 lessons at your own pace, with downloadable resources and expert-designed content — all inside the LMS.

🎓

Step 4: Pass, Get Certified & Verified

Sit your final examination online, earn your certificate instantly, and receive a globally verifiable Certificate ID — plus GLI Alumni Network access.

🎓 Enrol & Study Online — Instant Access

Secure checkout · Instant LMS access · Globally verifiable certificate

Frequently Asked Questions

Common Questions

What is the CPAYP certification?

The Certified Payment Professional (CPAYP) is a Advanced-level professional certification awarded by the Global Leadership Institute (GLI). It is designed to equip professionals in banking operations, credit, payments and financial services with practical skills, internationally recognised frameworks, and the credentials needed to advance their careers.

Who should enrol in the CPAYP?

This certification is ideal for Bank Officers and Tellers, Credit and Loan Officers, Banking Operations Staff and Relationship and Branch Managers, and other professionals seeking to formalise their expertise in banking operations, credit, payments and financial services with a globally recognised credential.

How long does the CPAYP certification take to complete?

The programme is structured over 12 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CPAYP internationally recognised?

Yes. GLI certifications are recognised across 100+ countries and are aligned with Basel, central-bank regulations and recognised banking and AML standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

What is the cost of the CPAYP certification?

The Certified Payment Professional is offered in two formats: Self-Paced at USD 449 and Live Virtual at USD 649. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CPAYP certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CPAYP?

The Certified Payment Professional is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CPAYP?

The Certified Payment Professional carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CPAYP while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CPAYP?

Graduates progress towards senior banking operations, credit and branch leadership roles. The CPAYP strengthens your expertise in banking operations, credit, payments and financial services and positions you for advancement across commercial banks, microfinance institutions and financial-services firms.

Graduate Voices

What Our Alumni Say

“

The curriculum was directly applicable to my daily work. I immediately applied what I learned and saw results within weeks of completing the programme.

Branch Manager

Private Sector

“

GLI's certification is the most practical professional programme I have attended. The international frameworks gave me credibility with my employer and clients.

Credit Manager

NGO Sector

“

I earned my CPAYP while working full-time. The self-paced format made it possible, and the quality of the content is genuinely world-class.

Banking Operations Lead

Government

Certified Payment Professional

Certified Payment Professional

Certification at a Glance

Who Should Enrol?

Everything Included in Your Enrolment

Why This Certification Matters for Your Career

Core Competencies You Will Develop

Programme Modules

What You Will Achieve

How to Get Certified

Common Questions

What Our Alumni Say

You May Also Like

Certified Data Scientist

Certified Dangerous Goods Professional

Certified Government Meeting Professional

Certified Service Operations Specialist

Certified Happiness Coach

Certified Emotional Intelligence Professional