What is the Certified Hospitality Sales Professional?

The Certified Hospitality Sales Professional is a globally recognised professional certification by the Global Leadership Institute (GLI), designed to equip professionals with advanced competencies in Sales & Marketing.

How long does this certification take?

The programme is 10 Weeks and can be completed at your own pace through our self-paced online option, or alongside live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications are internationally recognised and carry CPD credits, making them valuable for career advancement worldwide.

What level is this certification?

This is a Advanced Level certification, suitable for professionals with relevant experience or background in the field.

You can enrol by emailing info@certifications.ac, contacting us via WhatsApp at +254 722 223 084, or filling the enrolment form below.

Certified Hospitality Sales Professional (CHOSP)

Executive Summary

Certified Hospitality Sales Professional

Designed for today’s high-impact professionals, the Certified Hospitality Sales Professional (CHOSP) delivers a rigorous Advanced-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in marketing strategy, brand management and sales performance.

This 10 Weeks programme is structured around recognised marketing, brand and sales professional standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CHOSP holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification

Certified Hospitality Sales Professional

Acronym

CHOSP

Who Should Enrol?

Sales and Marketing Executives
Brand and Product Managers
Business Development Professionals
Account and Media-Relations Managers

Programme Inclusions

Everything Included in Your Enrolment

All study materials and study guide
Access to GLI online learning portal
Online examination and assessment
Digital certificate and digital badge
Physical certificate (shipped to you)
CPD credits for professional bodies
GLI alumni network membership
Facilitator and tutor support
Resource downloads and reference library
Automatic enrolment confirmation

Certification Benefits

Why This Certification Matters for Your Career

Career Advancement

Accelerate your career towards senior marketing, sales and commercial leadership roles

Professional Recognition

Credential aligned with recognised marketing, brand and sales professional standards

Operational Excellence

Apply world-class frameworks to improve performance and outcomes

Strategic Thinking

Develop the analytical and strategic skills demanded at the executive level

Compliance Readiness

Master the standards, compliance and ethical governance central to marketing strategy

Global Employability

Qualify for marketing strategy roles across brands, agencies, corporates and growth-stage enterprises worldwide

Competency Framework

Core Competencies You Will Develop

✦Hospitality Sales Architecture

✦Corporate Hospitality Sales

✦Leisure Market Sales

✦Hospitality Contract Sales

✦Hospitality Sales Pipeline

✦Hospitality Retention

Course Curriculum

Programme Modules

The full programme, module by module.

Core CurriculumModules 1–20 · specific to Certified Hospitality Sales Professional · module 20 is the capstone

1

Hospitality Sales Architecture

Operating models: how an organisation actually gets work done · Marketing and sales: scope, roles and value · The marketing concept and customer orientation

2

Hospitality Buyer Segmentation

Marketing strategy: segmentation, targeting and positioning · Qualification frameworks and the discipline of disqualifying · Discovery: diagnostic questioning and needs analysis

3

Hotel and Resort Prospecting

Hotel revenue management: rates, occupancy and RevPAR · Sales compensation and incentive design · Sales enablement, coaching and win-loss review

4

Corporate Hospitality Sales

Executive leadership: the board interface and enterprise stewardship · Sales enablement, coaching and win-loss review · The marketing mix and go-to-market planning

5

Group Sales

Team development: stages, roles and collective capability · The marketing mix and go-to-market planning · Segmentation, targeting and positioning in practice

6

Conference and Event Sales

Campaigns, advertising and integrated communication · Segmentation, targeting and positioning in practice · Marketing attribution, incrementality and return

7

Leisure Market Sales

Treasury, market risk and asset-liability management · Marketing attribution, incrementality and return · Responsible marketing: claims, consumer protection and privacy

8

Hospitality Package Design

Leadership development: designing programmes that transfer · Listening, questioning and the coaching presence · Questioning, listening and the coach’s restraint

9

Room Sales Channels

Digital financial services, mobile money and agent networks · Behaviour change and adoption of innovations · Customer experience transformation

10

Hospitality Contract Sales

Contract management: terms, variation and dispute · Data collection and analytics · Predictive safety analytics

11

Rate and Package Presentation

Presentation design: architecture, visuals and data · HR's role in culture, values and employer brand · Legal, cost and feasibility analysis

12

Hospitality Account Development

Coaching, mentoring and developing people at work · Compliance monitoring and enforcement · Contract types and risk allocation

13

Hospitality Sales Pipeline

Pipeline management, forecasting and CRM discipline · The project environment and stakeholders · Stakeholder and sponsor management

14

Group Booking Conversion

Marketing measurement, analytics and return · Digital credit and alternative data · Digital service, self-service and automation limits

15

Ancillary Revenue Sales

Financial management for the operating manager · Meaning, purpose and values · Professional ethics and responsibility (PMI)

16

Hospitality Retention

Retention, loyalty and the economics of keeping customers · AI and personalisation in marketing · Managing growth, risk and resilience

17

Hospitality Sales Forecasting

Demand planning, forecasting and the distortion of signals · Reward strategy and total reward frameworks · The customer experience (CX) discipline

18

Hospitality Sales Metrics

Indicators and KPIs: designing measures that survive contact with people · CRM systems and customer data · Customer service technology stack

19

Hospitality Sales Optimisation

Organisational maturity, assessment and improvement programmes · Project management standards (PMI, PRINCE2) · Project roles and the project manager

20

Hospitality Sales Practicum

Managing service delivery in health, education and technical settings · Nomination, succession and diversity · The business case for diversity and inclusion

Professional ElectivesModules 21–30 · common to all GLI certifications · broaden your professional range

21

Strategic Communication and Executive Presentation

Audience-centred communication and message structure · Presentation design: architecture, visuals and data · Public speaking: rhetoric, delivery and managing anxiety

22

Leadership and Team Effectiveness

Leadership and management: two jobs, one role · Building teams: roles, norms and re-forming after change · Delegation levels and the authority-accountability match

23

Analytical Thinking and Evidence-Based Reasoning

Structuring information: patterns, comparison and synthesis · Evidence, sources and the correlation trap · Reasoning with data: statistics, metrics and misleading figures

24

Professional Decision-Making

Decision quality: criteria, alternatives and trade-offs · Decision frameworks: criteria, weighting and trade-offs · Decision governance: authority, documentation and review

25

Negotiation, Influence and Stakeholder Management

Negotiation: preparation, interests and value creation · Influence and persuasion: credibility, framing and ethics · Deadlock, difficult counterparts and negotiation ethics

26

Project and Execution Management

Project start-up: mobilisation in the first ninety days · Change adoption: making a strategy stick in practice · Planning, scheduling and personal workflow systems

27

Financial Literacy for Professionals

Reading the numbers: what financial statements tell a manager · Budgets, costs and the money conversation · Strategic finance: cash, capital structure and value creation

28

Digital Skills, AI and Technology for Professionals

Working with AI tools professionally · Working with data: quality, interpretation and honest presentation · Everyday security: information, devices and social engineering

29

Ethics, Governance and Professional Accountability

Values, ethical judgement and tolerated behaviour · Governance and accountability for the professional · Accountability, initiative and professional reputation

30

Personal Effectiveness, Productivity and Career Growth

Priority: outcomes, importance and the urgency trap · Attention, focus and the cost of interruption · Career development, adaptability and personal reinvention

Every module opens in the learning portal with its full lesson set, worked examples, further reading and video masterclasses. 30 modules · 150 lessons.

Learning Outcomes

What You Will Achieve

Hospitality Buyer Segmentation — applied to your own work
Hotel and Resort Prospecting — applied to your own work
Corporate Hospitality Sales — applied to your own work
Group Sales — applied to your own work
Conference and Event Sales — applied to your own work
Leisure Market Sales — applied to your own work

Enrolment Process

How to Get Certified

🎯

Step 1: Choose Your Certification

You are viewing Certified Hospitality Sales Professional — one of GLI's 1,990+ globally recognised professional certifications.

💳

Step 2: Enrol & Pay Online — Instantly

Click Enrol & Study Online to register and pay securely via Paystack, Visa, Mastercard, M-Pesa or bank transfer. Access is granted the moment payment is confirmed.

📚

Step 3: Study in the GLI Learning Portal

Work through 30 structured modules and 150 lessons at your own pace, with downloadable resources and expert-designed content — all inside the LMS.

🎓

Step 4: Pass, Get Certified & Verified

Sit your final examination online, earn your certificate instantly, and receive a globally verifiable Certificate ID — plus GLI Alumni Network access.

🎓 Enrol & Study Online — Instant Access

Secure checkout · Instant LMS access · Globally verifiable certificate

Frequently Asked Questions

Common Questions

What is the CHOSP certification?

The Certified Hospitality Sales Professional (CHOSP) is a Advanced-level professional certification awarded by the Global Leadership Institute (GLI). It is designed to equip professionals in marketing strategy, brand management and sales performance with practical skills, internationally recognised frameworks, and the credentials needed to advance their careers.

Who should enrol in the CHOSP?

This certification is ideal for Sales and Marketing Executives, Brand and Product Managers, Business Development Professionals and Account and Media-Relations Managers, and other professionals seeking to formalise their expertise in marketing strategy, brand management and sales performance with a globally recognised credential.

How long does the CHOSP certification take to complete?

The programme is structured over 10 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CHOSP internationally recognised?

Yes. GLI certifications are recognised across 100+ countries and are aligned with recognised marketing, brand and sales professional standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

What is the cost of the CHOSP certification?

The Certified Hospitality Sales Professional is offered in two formats: Self-Paced at USD 449 and Live Virtual at USD 649. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CHOSP certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CHOSP?

The Certified Hospitality Sales Professional is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CHOSP?

The Certified Hospitality Sales Professional carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CHOSP while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CHOSP?

Graduates progress towards senior marketing, sales and commercial leadership roles. The CHOSP strengthens your expertise in marketing strategy, brand management and sales performance and positions you for advancement across brands, agencies, corporates and growth-stage enterprises.

Graduate Voices

What Our Alumni Say

“

The curriculum was directly applicable to my daily work. I immediately applied what I learned and saw results within weeks of completing the programme.

Marketing Director

Private Sector

“

GLI's certification is the most practical professional programme I have attended. The international frameworks gave me credibility with my employer and clients.

Brand Manager

NGO Sector

“

I earned my CHOSP while working full-time. The self-paced format made it possible, and the quality of the content is genuinely world-class.

Head of Sales

Government

Certified Hospitality Sales Professional

Certified Hospitality Sales Professional

Certification at a Glance

Who Should Enrol?

Everything Included in Your Enrolment

Why This Certification Matters for Your Career

Core Competencies You Will Develop

Programme Modules

What You Will Achieve

How to Get Certified

Common Questions

What Our Alumni Say

You May Also Like

Certified B2B Sales Trainer

Certified Key Account Management Expert

Certified Search Engine Marketing Specialist

Certified Retail Buyer

Certified Franchisee and Multi-Brand Growth Manager

Certified Growth Hacking and Revenue Marketing Expert