What is the Certified Conflict Resolution Trainer?

The Certified Conflict Resolution Trainer is a globally recognised professional certification by the Global Leadership Institute (GLI), designed to equip professionals with advanced competencies in Information Technology.

How long does this certification take?

The programme is 10 Weeks and can be completed at your own pace through our self-paced online option, or alongside live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications are internationally recognised and carry CPD credits, making them valuable for career advancement worldwide.

What level is this certification?

This is a Intermediate Level certification, suitable for professionals with relevant experience or background in the field.

You can enrol by emailing info@certifications.ac, contacting us via WhatsApp at +254 722 223 084, or filling the enrolment form below.

Certified Conflict Resolution Trainer (CCRT)

Executive Summary

Certified Conflict Resolution Trainer

Designed for today’s high-impact professionals, the Certified Conflict Resolution Trainer (CCRT) delivers a rigorous Intermediate-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in instructional design, training delivery and learning management.

This 10 Weeks programme is structured around recognised instructional-design, quality-assurance and CPD standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CCRT holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification

Certified Conflict Resolution Trainer

Acronym

CCRT

Who Should Enrol?

Trainers and Facilitators
Instructional and Curriculum Designers
Learning and Development Professionals
Academic and Education Administrators

Programme Inclusions

Everything Included in Your Enrolment

All study materials and study guide
Access to GLI online learning portal
Online examination and assessment
Digital certificate and digital badge
Physical certificate (shipped to you)
CPD credits for professional bodies
GLI alumni network membership
Facilitator and tutor support
Resource downloads and reference library
Automatic enrolment confirmation

Certification Benefits

Why This Certification Matters for Your Career

Career Advancement

Accelerate your career towards senior L&D, academic and learning-leadership roles

Professional Recognition

Credential aligned with recognised instructional-design, quality-assurance and CPD standards

Operational Excellence

Apply world-class frameworks to improve performance and outcomes

Strategic Thinking

Develop the analytical and strategic skills demanded at the executive level

Compliance Readiness

Master the standards, compliance and ethical governance central to instructional design

Global Employability

Qualify for instructional design roles across training providers, universities, corporates and education institutions worldwide

Competency Framework

Core Competencies You Will Develop

✦Instructional Design and Curriculum Development

✦Facilitation, Delivery and Learner Engagement

✦Digital, Blended and E-Learning

✦Assessment, Evaluation and Quality Assurance

✦Learning Strategy, Leadership and Administration

✦Professional Ethics and Governance

Course Curriculum

Programme Modules

The full programme, module by module.

1

Foundations and Professional Context of Certified Conflict Resolution Trainer

Certified Conflict Resolution Trainer: industry context, trends and professional standards · Principles of teaching, training and learning · Adult learning theory (andragogy) · The learning and development profession

2

Learning Transfer and the Manager's Role

Learning transfer and the manager’s role · Evaluating learning honestly: reaction to impact · Facilitation, group dynamics and resistance · Is training the right intervention?

3

Facilitation in mixed-ability, multilingual rooms

Facilitation in mixed-ability, multilingual rooms · Assessment that measures capability · Evaluating learning: from reaction to results · Designing learning for transfer, not coverage

4

Digital, blended and low-bandwidth delivery

Digital, blended and low-bandwidth delivery · Managing the training function as a business · Curriculum, qualifications and accreditation · Wellbeing and personal-effectiveness learning

5

Coaching, mentoring and on-the-job development

Coaching, mentoring and on-the-job development · Learning needs analysis at organisational level · Knowledge management and organisational learning · Innovation in learning technology

6

Inclusive learning and accessibility

Inclusive learning and accessibility · Facilitation skills and presence · Presentation and public-speaking skills · Dashboards and reporting

7

Questioning, discussion and active learning

Questioning, discussion and active learning · Managing group dynamics · Engagement, motivation and energisers · Learning management systems (LMS)

8

Ethics and Integrity

Responsible use of AI in learning · Culture, ethics and behaviour change · Professional ethics and integrity · Responsible and sustainable governance

9

Self-Leadership

Self-directed and continuous learning · Digital service, self-service and automation limits · Analytical techniques and bias · Motivation and self-directed learning

10

People Administration

The customer experience (CX) discipline · Loyalty programmes and rewards · Performance management systems and cycles · Contract performance management after award

11

Customers and Markets

Responsible and ethical service · Service KPIs: CSAT, NPS, CES, SLAs · Driving measurable service improvement · Customer service and CX strategy

12

Projects and Delivery

Delivery and facilitation plan · Designing a learning programme or curriculum · Team leadership in field and project settings · Implementation planning and risk management

13

Inclusion and Culture

Building a learning culture · Building a coaching culture · Nomination, succession and diversity · Risk culture, conduct and the tone that is actually set

14

Legal and Policy

Contract performance and exit · Insurance regulation and consumer protection · Regulation of transport: authorities, conventions and licensing · Policy administration and customer service in insurance

15

Cross-Cultural Leadership

Expanding into regional and export markets · Global and comparative HR contexts · Cross-cultural communication · Key global frameworks: FAO, GlobalG.A.P., SDGs and national strategies

16

Suppliers and Partners

Water supply systems: sources, treatment and distribution · Procurement and asset management under donor rules · Conflicts of interest and procurement ethics · Vendor selection and management

17

Sustainability

Sustainable and green banking · Emerging assurance areas (ESG) · Corporate social responsibility communications · Stress and psychosocial risk

18

Public and Community Context

Facilitation, training and public presentation skills · Group dynamics, facilitation and community mobilisation · Customer and community engagement · Contract oversight in the public sector

19

Knowledge and Learning

AI and adaptive learning · Data-driven learning design · Learning KPIs and scorecards · Driving measurable learning impact

20

Leadership and Management

Content curation and management · Classroom and workshop management · Team leadership in banking operations · Reconciliation and nostro/vostro management

21

People and Capability

Completion, engagement and impact metrics · Storyboarding and content development · Talent and capability ecosystems · Managing resistance and engagement

22

Strategy and Direction

Professional portfolio and presentation · Communicating vision and telling stories · Competitive bidding and tender management · Sourcing strategies and portfolio (Kraljic)

23

Operations and Delivery

Design review and quality assurance · Quality standards and accreditation · Data quality and governance · Campaign planning and execution

24

Communication and Influence

Feedback and learner support · Feedback and learner analytics · Peer review and feedback · Difficult conversations and feedback

25

Change and Innovation

Continuous environmental improvement · Certification and continual improvement · Productivity and efficiency improvement · Transformation versus incremental change

26

Data and Measurement

Data protection and learner privacy · Data privacy compliance in practice · Control design, testing and the evidence of operation · HR metrics, KPIs and the HR scorecard

27

Financial Acumen

Legal, cost and feasibility analysis · Values, purpose and authentic leadership · Financial acumen: budgets, P&L and cash · Cost management and value creation

28

Risk and Governance

Governance, risk and compliance (GRC) · Governance and organisational value · Building governance maturity · Data governance frameworks and roles

29

Stakeholders and Partners

Managing difficult stakeholders · Customer onboarding and lifecycle · Stakeholder mapping in banking · Wealth, SME and corporate relationships

30

Digital and Technology

Automation, RPA and straight-through processing · Cybersecurity and fraud technology · Technology governance and change control · Digital credit and alternative data

Every module opens in the learning portal with its full lesson set, worked examples, further reading and video masterclasses. 30 modules · 150 lessons.

Learning Outcomes

What You Will Achieve

Learning Transfer and the Manager's Role — applied to your own work
Facilitation in mixed-ability, multilingual rooms — applied to your own work
Digital, blended and low-bandwidth delivery — applied to your own work
Coaching, mentoring and on-the-job development — applied to your own work
Inclusive learning and accessibility — applied to your own work
Questioning, discussion and active learning — applied to your own work

Enrolment Process

How to Get Certified

🎯

Step 1: Choose Your Certification

You are viewing Certified Conflict Resolution Trainer — one of GLI's 1,990+ globally recognised professional certifications.

💳

Step 2: Enrol & Pay Online — Instantly

Click Enrol & Study Online to register and pay securely via Paystack, Visa, Mastercard, M-Pesa or bank transfer. Access is granted the moment payment is confirmed.

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Step 3: Study in the GLI Learning Portal

Work through 30 structured modules and 150 lessons at your own pace, with downloadable resources and expert-designed content — all inside the LMS.

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Step 4: Pass, Get Certified & Verified

Sit your final examination online, earn your certificate instantly, and receive a globally verifiable Certificate ID — plus GLI Alumni Network access.

🎓 Enrol & Study Online — Instant Access

Secure checkout · Instant LMS access · Globally verifiable certificate

Frequently Asked Questions

Common Questions

What is the CCRT certification?

Yes. GLI certifications are recognised across 100+ countries and are aligned with recognised instructional-design, quality-assurance and CPD standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

Who should enrol in the CCRT?

This certification is ideal for Trainers and Facilitators, Instructional and Curriculum Designers, Learning and Development Professionals and Academic and Education Administrators, and other professionals seeking to formalise their expertise in instructional design, training delivery and learning management with a globally recognised credential.

How long does the CCRT certification take to complete?

The programme is structured over 10 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CCRT internationally recognised?

Yes. GLI certifications are recognised across 100+ countries and are aligned with recognised instructional-design, quality-assurance and CPD standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

What is the cost of the CCRT certification?

The Certified Conflict Resolution Trainer is offered in two formats: Self-Paced at USD 349 and Live Virtual at USD 549. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CCRT certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CCRT?

The Certified Conflict Resolution Trainer is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CCRT?

The Certified Conflict Resolution Trainer carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CCRT while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CCRT?

Graduates progress towards senior L&D, academic and learning-leadership roles. The CCRT strengthens your expertise in instructional design, training delivery and learning management and positions you for advancement across training providers, universities, corporates and education institutions.

Graduate Voices

What Our Alumni Say

“

The curriculum was directly applicable to my daily work. I immediately applied what I learned and saw results within weeks of completing the programme.

Head of Learning

Private Sector

“

GLI's certification is the most practical professional programme I have attended. The international frameworks gave me credibility with my employer and clients.

L&D Manager

NGO Sector

“

I earned my CCRT while working full-time. The self-paced format made it possible, and the quality of the content is genuinely world-class.

Lead Facilitator

Government

Certified Conflict Resolution Trainer

Certified Conflict Resolution Trainer

Certification at a Glance

Who Should Enrol?

Everything Included in Your Enrolment

Why This Certification Matters for Your Career

Core Competencies You Will Develop

Programme Modules

What You Will Achieve

How to Get Certified

Common Questions

What Our Alumni Say

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