How long does this certification take?

The programme takes 12 Weeks and can be completed self-paced or with live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications carry CPD credits and are internationally recognised.

What level is this certification?

This is a Expert / Executive Level certification.

Email info@certifications.ac, WhatsApp +254 722 223 084, or fill in the enrolment form on this page.

What is included in the fee?

All study materials, study guide, examination, digital certificate and badge. Live option adds tutor sessions and priority support.

Certified Banking Technology and Core Systems Expert (CTCH)

Executive Summary

Certified Banking Technology and Core Systems Expert

Designed for today’s high-impact professionals, the Certified Banking Technology and Core Systems Expert (CTCH) delivers a rigorous Executive-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in banking operations, credit, payments and financial services.

This 12 Weeks programme is structured around Basel, central-bank regulations and recognised banking and AML standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CTCH holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification

Certified Banking Technology and Core Systems Expert

Acronym

CTCH

Who Should Enrol?

Bank Officers and Tellers
Credit and Loan Officers
Banking Operations Staff
Relationship and Branch Managers

Programme Inclusions

Everything Included in Your Enrolment

All study materials and study guide
Access to GLI online learning portal
Online examination and assessment
Digital certificate and digital badge
Physical certificate (shipped to you)
CPD credits for professional bodies
GLI alumni network membership
Facilitator and tutor support
Resource downloads and reference library
Automatic enrolment confirmation

Certification Benefits

Why This Certification Matters for Your Career

Career Advancement

Accelerate your career towards senior banking operations, credit and branch leadership roles

Professional Recognition

Credential aligned with Basel, central-bank regulations and recognised banking and AML standards

Leadership Capability

Develop the strategic and operational skills to lead complex banking operations functions

Organisational Impact

Design and implement banking operations systems that drive performance and measurable results

Compliance Readiness

Master the standards, compliance and ethical governance central to banking operations

Global Employability

Qualify for banking operations roles across commercial banks, microfinance institutions and financial-services firms worldwide

Competency Framework

Core Competencies You Will Develop

✦Retail, Corporate and Digital Banking Operations

✦Credit, Lending and Loan Administration

✦Payments, Settlements and Transaction Processing

✦Risk, Compliance, AML and Financial Crime

✦Customer Experience and Relationship Banking

✦Professional Ethics and Governance

Course Curriculum

Programme Modules

The full programme, module by module.

1

Foundations and Strategic Context of Certified Banking Technology and Core Systems Expert

Certified Banking Technology and Core Systems Expert: industry context, trends and professional standards · The banking system, intermediation and financial markets · Types of banks and financial institutions · Banking products, services and delivery channels

2

Digital Banking, Inclusion and Conduct

Accrual accounting and the profit-cash gap · Conduct risk, fair treatment and responsible lending · KYC, customer due diligence and transaction monitoring · Reading financial statements as a manager

3

Core banking systems and architecture

Credit assessment and the five Cs · Digital banking platforms and APIs · KPIs and performance reporting · Expected credit loss and portfolio quality

4

Digital banking platforms and APIs

Financial regulation and prudential supervision · Psychodynamic and psychoanalytic approaches · Payment technology and switches · Financial inclusion and serving underbanked markets

5

Open banking and fintech partnerships

Evidence-based improvement · Payment technology and switches · Data, analytics and customer insight · Valuation and security analysis

6

Payment technology and switches

Payment technology and switches · Data, analytics and customer insight · Automation, RPA and straight-through processing · Concessional and blended finance

7

Data, analytics and customer insight

Data, analytics and customer insight · Automation, RPA and straight-through processing · Cybersecurity and fraud technology · Financial strategy and capital allocation

8

Operations and Service

Approval processes and delegation · Portfolio quality and risk · Transaction lifecycle and processing · Cheque clearing and processing

9

Customers and Advice

Managing audit and regulator relationships · Relationship management and retention · Customer lifetime value · Employee experience and engagement

10

Data and Reporting

Card and data security (PCI DSS) · Portfolio management and reporting · Financial storytelling and data visualisation · Data ethics and privacy in finance

11

Technology and Digital

Payment innovation and fintech · Digital and internet banking · Treasury technology and systems · Digital financial services

12

Legal and Regulatory

Recovery and legal remedies · Contract types and risk allocation · Contract administration and variation · Contract governance and compliance

13

Leadership and Management

Financial risk management and derivatives · Pricing, contribution and product decisions · Make-or-buy and outsourcing decisions · Investment and disinvestment decisions

14

People and Capability

Aligning teams around strategy · Team formation and effectiveness models (Tuckman, Lencioni) · Cross-functional and matrix teams · Team diversity and inclusion

15

Communication

Negotiation with banks, investors and suppliers · Presenting financial information clearly · Presentation and public speaking · Safety communication and campaigns

16

Strategic Context

Short-term funding and money markets · Collections strategy · Strategic customer relationships · Electric and hybrid vehicles: what changes for the market

17

Stakeholders and Board

Regulatory compliance and professional duty · Regulatory compliance in operations · Regulatory capital for credit · Regulatory capital and ratios

18

Projects and Change

Leading finance projects and change · Forecasting and planning (FP&A) · Fees, pricing and interchange · Foreign exchange exposure and cross-border banking

19

Ethics and Conduct

Professional ethics and codes (IFAC, ACCA, CIMA) · Ethical principles and codes of practice · Ethical frameworks and codes of practice · Ethical, risk and feasibility considerations

20

International and Currency

Trade finance instruments and documentary risk · Global sourcing and international trade · Fair trade and responsible supply · International and cross-border tax

21

Inclusion and Underserved Markets

Sustainability of microfinance · Microfinance models and methodologies · The business case for diversity and inclusion · Gender, youth and social inclusion in agricultural development

22

Sustainability and ESG

Sustainability and responsible finance · Continuous environmental improvement · Integration with quality and environment · Supply markets and the enabling environment

23

People Administration

Capacity and performance management · Employee engagement models and drivers · The employee lifecycle and HR value chain · Performance and SLAs

24

Records and Documentation

Managing difficult conversations · Lessons learned and knowledge management · Agri-enterprise planning and farm records · Retention, loyalty and lifetime value

25

Standards and Assurance

Grading, standards and food safety compliance · Professional roles, ethics and standards for agricultural practitioners · The business case for productivity, quality and sustainability · Benchmarking against standards and best practice

26

Safety and Security

Industrial utilities, energy and process safety interfaces · Telehealth and digital care delivery · Procurement and stock management for health commodities · Public health programmes: prevention and outreach

27

Public Policy Context

Preparing financial statements · Media and public communication · Policy, institutions and the enabling environment for agriculture · Project management standards (PMI, PRINCE2)

28

Learning and Development

Cognitive load and learning science · Learning strategy and business alignment · Learning cultures and the learning organisation · Blended and hybrid learning design

29

Banking and Finance

Payment regulation and oversight · Stress testing credit portfolios · Credit bureaus and data · Bank capital, risk-weighted assets and Basel requirements

30

Risk, Compliance and Control

Fraud risk, prevention and detection · Regulatory reporting and disclosure · Data governance frameworks and roles · Data privacy law and compliance (GDPR)

Every module opens in the learning portal with its full lesson set, worked examples, further reading and video masterclasses. 30 modules · 150 lessons.

Learning Outcomes

What You Will Achieve

Digital Banking, Inclusion and Conduct — applied to your own work
Core banking systems and architecture — applied to your own work
Digital banking platforms and APIs — applied to your own work
Open banking and fintech partnerships — applied to your own work
Payment technology and switches — applied to your own work
Data, analytics and customer insight — applied to your own work

Enrolment Process

How to Get Certified

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Step 1: Choose Your Certification

You are viewing Certified Banking Technology and Core Systems Expert — one of GLI's 1,990+ globally recognised professional certifications.

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Step 2: Enrol & Pay Online — Instantly

Click Enrol & Study Online to register and pay securely via Paystack, Visa, Mastercard, M-Pesa or bank transfer. Access is granted the moment payment is confirmed.

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Step 3: Study in the GLI Learning Portal

Work through 30 structured modules and 150 lessons at your own pace, with downloadable resources and expert-designed content — all inside the LMS.

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Step 4: Pass, Get Certified & Verified

Sit your final examination online, earn your certificate instantly, and receive a globally verifiable Certificate ID — plus GLI Alumni Network access.

🎓 Enrol & Study Online — Instant Access

Secure checkout · Instant LMS access · Globally verifiable certificate

Frequently Asked Questions

Common Questions

What is the CTCH certification?

The Certified Banking Technology and Core Systems Expert (CTCH) is a Executive-level professional certification awarded by the Global Leadership Institute (GLI). It is designed to equip professionals in banking operations, credit, payments and financial services with practical skills, internationally recognised frameworks, and the credentials needed to advance their careers.

Who should enrol in the CTCH?

This certification is ideal for Bank Officers and Tellers, Credit and Loan Officers, Banking Operations Staff and Relationship and Branch Managers, and other professionals seeking to formalise their expertise in banking operations, credit, payments and financial services with a globally recognised credential.

How long does the CTCH certification take to complete?

The programme is structured over 12 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CTCH internationally recognised?

Yes. GLI certifications are recognised across 100+ countries and are aligned with Basel, central-bank regulations and recognised banking and AML standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

What is the cost of the CTCH certification?

The Certified Banking Technology and Core Systems Expert is offered in two formats: Self-Paced at USD 399 and Live Virtual at USD 599. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CTCH certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CTCH?

The Certified Banking Technology and Core Systems Expert is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CTCH?

The Certified Banking Technology and Core Systems Expert carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CTCH while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CTCH?

Graduates progress towards senior banking operations, credit and branch leadership roles. The CTCH strengthens your expertise in banking operations, credit, payments and financial services and positions you for advancement across commercial banks, microfinance institutions and financial-services firms.

Graduate Voices

What Our Alumni Say

“

The curriculum was directly applicable to my daily work. I immediately applied what I learned and saw results within weeks of completing the programme.

Branch Manager

Private Sector

“

GLI's certification is the most practical professional programme I have attended. The international frameworks gave me credibility with my employer and clients.

Credit Manager

NGO Sector

“

I earned my CTCH while working full-time. The self-paced format made it possible, and the quality of the content is genuinely world-class.

Banking Operations Lead

Government

Certified Banking Technology and Core Systems Expert

Certified Banking Technology and Core Systems Expert

Certification at a Glance

Who Should Enrol?

Everything Included in Your Enrolment

Why This Certification Matters for Your Career

Core Competencies You Will Develop

Programme Modules

What You Will Achieve

How to Get Certified

Common Questions

What Our Alumni Say

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