How long does this certification take?

The programme takes 11 Weeks and can be completed self-paced or with live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications carry CPD credits and are internationally recognised.

What level is this certification?

This is a Advanced Level certification.

Email info@certifications.ac, WhatsApp +254 722 223 084, or fill in the enrolment form on this page.

What is included in the fee?

All study materials, study guide, examination, digital certificate and badge. Live option adds tutor sessions and priority support.

Certified Change Management and HR Transition Expert in DR Congo

Executive Summary

Certified Change Management and HR Transition Expert

Designed for today’s high-impact professionals, the Certified Change Management and HR Transition Expert (CCHM) delivers a rigorous Advanced-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in human resource management, talent development and organisational effectiveness.

This 11 Weeks programme is structured around SHRM, CIPD and ILO Labour Standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CCHM holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification

Certified Change Management and HR Transition Expert

Acronym

CCHM

Who Should Enrol?

HR Managers and Directors
HR Business Partners
Learning and Development Managers
Employee Relations and OD Specialists

Programme Inclusions

Everything Included in Your Enrolment

All study materials and study guide
Access to GLI online learning portal
Online examination and assessment
Digital certificate and digital badge
Physical certificate (shipped to you)
CPD credits for professional bodies
GLI alumni network membership
Facilitator and tutor support
Resource downloads and reference library
Automatic enrolment confirmation

Certification Benefits

Why This Certification Matters for Your Career

Career Advancement

Accelerate your career towards CHRO and senior people-management roles

Professional Recognition

Credential aligned with SHRM, CIPD and ILO Labour Standards

Leadership Capability

Develop the strategic and operational skills to lead complex human resource management functions

Organisational Impact

Design and implement human resource management systems that drive performance and measurable results

Compliance Readiness

Master the standards, compliance and ethical governance central to human resource management

Global Employability

Qualify for human resource management roles across multinationals, NGOs and international organisations worldwide

Competency Framework

Core Competencies You Will Develop

✦Talent Acquisition, Resourcing and Onboarding

✦Learning, Development and Talent Management

✦Performance, Reward and Employee Relations

✦HR Strategy, Analytics and Workforce Planning

✦Employment Law, Compliance and HR Governance

✦Professional Ethics and Governance

Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

Foundations and Strategic Context of Certified Change Management and HR Transition Expert

Certified Change Management and HR Transition Expert: industry context, trends and professional standards
The HR function: roles, operating models and value creation
Aligning HR strategy with organisational strategy
The employee lifecycle and HR value chain
HR competencies and professional standards (SHRM, CIPD)
The business partner and centre-of-excellence model
HR's role in culture, values and employer brand
Ethics, confidentiality and professional conduct in HR
Employment relationship and the psychological contract
Global and comparative HR contexts
Building a personal HR development plan

Capability Building at Scale

Learning transfer and capability building
Competency frameworks and skills taxonomies
Talent review and succession in practice
Employment compliance and the HR risk agenda
The HR operating model and business partnering
Inclusion and the fairness of people decisions
Employer brand and candidate experience
Onboarding and time to productivity
Job design and role architecture
Career architecture and internal mobility
Absence, capability and ill-health management
Collective relations and union engagement
Restructuring, redundancy and organisational change
HR service delivery and case management
HR technology selection and implementation

Restructuring and the People Dimension

Restructuring, redundancy and organisational change
Employee relations, discipline and fair process
The HR operating model and business partnering
Flexible and hybrid working design
Exit, offboarding and organisational memory
Workforce planning and the capability gap
Selection validity and structured hiring
Reward architecture and pay equity
Performance management that changes behaviour
Employee engagement and what actually drives it
People analytics and HR measurement

Ways of Working and Flexibility

Flexible and hybrid working design
Employee engagement and what actually drives it
People analytics and HR measurement

Organisational Development as Practice

The HR operating model and business partnering
Workforce planning and the capability gap
Employee engagement and what actually drives it

Culture, Decisions and Consequence

Employee engagement and what actually drives it
Inclusion and the fairness of people decisions
Performance management that changes behaviour

Designing Roles and Structures

Job design and role architecture
The HR operating model and business partnering
Reward architecture and pay equity

Leadership Practice

Analytical techniques and bias
Contractor safety management
Change management and adoption
Identity and access management
Vulnerability management
Cyber risk management
Fertility management and record-keeping
Preparing financial statements
SME portfolio management
Training and change management
Vendor and partner management
Incident and problem management
Patching and change management
DevOps, CI/CD and release management
Cost, performance and capacity management

Communication and Influence

Communication during crises
Security metrics and reporting
Presenting and demonstrating
Negotiation and closing
Communications and coordination
Tax provisioning and reporting
Dashboards, reporting and the metric that misleads
Data storytelling and communicating findings
Financial reporting frameworks (IFRS/GAAP)
Interpreting financial statements
Integrated and sustainability reporting
Negotiation strategy and planning
Negotiation tactics and behaviours
Sustainability reporting and disclosure
Risk registers and reporting

Stakeholders and Partnering

Delivery, quality and stakeholder plan
Stakeholder identification and analysis
Stakeholder engagement strategy
Building project relationships
Building strategic customer relationships
Partnering and co-creation with customers
Negotiation with clients and partners
Reporting quality and governance
Partnership building and multi-stakeholder platforms
Relationship management and retention
Stakeholder mapping and collaboration
Stakeholder mapping and engagement
Stakeholders and users of financial information
Stakeholders, agency and accountability
Trends: ESG, transparency and stakeholder capitalism

Learning and Training

Training needs analysis and learning strategy
Facilitation, coaching and mentoring
Monitoring, evaluation and learning for accountability
Designing and facilitating groups
Facilitation and workshops
Facilitation, training and public presentation skills
Ratio and trend analysis
Group dynamics, facilitation and community mobilisation
Complaint data and learning
Training and capability building
Training needs analysis
Facilitation skills and presence
Virtual and hybrid facilitation
Blended and hybrid learning design
Motivation and self-directed learning

Financial Awareness

Funding, cash flow and financing
Financial risk in projects
Cost estimation and budgeting
Time and cost control
Managing schedule and budget performance
Marketing planning and budgeting
Budget, ROI and feasibility analysis
Carbon markets and climate finance
Negotiation with buyers, suppliers and financiers
Access to finance, grants and investment
Financial and technical feasibility analysis
The finance function and digital transformation
Cost concepts, classification and behaviour
Costing methods: absorption, marginal and activity-based
Cost-volume-profit and break-even analysis

Operations and Service

Reconciliation and end-of-day processes
Banking products, services and delivery channels
Operating-model and process re-engineering
Service quality and turnaround metrics
Designing a banking solution or process
Principles of credit and the lending process
Automation, RPA and straight-through processing
Process and control documentation
Quality assurance of audit
Competitive bidding processes
Incident response process
Quality assurance and standards
Continuous improvement of finance processes
Management accounts and dashboards
Integration with quality and environment

Risk and Governance

Communicating risk to the workforce
Budget vs actual and variance
Cost and profitability analysis
Contract types and risk allocation
Contract governance and compliance
Environmental, social and governance (ESG)
Security governance and management systems
Likelihood, impact and risk rating
Risk treatment and countermeasures
Intelligence-led risk assessment
Continuous risk monitoring
Managing tax audits and queries
Testing, quality assurance and defect economics
NGO governance, boards and registration
How insurance works: risk pooling and the value chain

Technology and Systems

Artificial insemination and reproductive technologies
Digital and alternative-data credit
Performance management systems and cycles
Safety management systems (ISO 45001)
Safety management systems overview (ISO 45001)
Forecasting and planning
Environmental management systems (ISO 14001)
KPIs and performance reporting
Digital permits and inspections
Automation and safety technology
Data visualisation for finance
Technology governance and change control
Digital credit and alternative data
Risk assessment and safe systems of work
Decision support and insight

Projects and Delivery

Quality planning and assurance
Communication planning and management
Project management software and tools
Scheduling and planning tools
Project data, reporting and analytics
Automation in project delivery
AI and predictive project analytics
Emerging project technologies
Programme management principles
Programme governance and assurance
Measuring programme success
Goal setting and action planning
Projects, programmes and portfolios
Project management standards (PMI, PRINCE2)
The project environment and stakeholders

Ethics and Professional Standards

Anti-corruption and financial-crime ethics
Data ethics and customer privacy
Ethics and independence
Ethics in communications
Ethics and professional standards in finance
Data ethics, privacy and responsible analytics
Ethics and duty of care
Professional ethics and duty of care
Confidentiality and health data
Ethical decision-making under pressure
Ethics and responsible leadership
Ethics of technology in practice
Professional ethics and responsibility (PMI)
Conflicts of interest and procurement ethics
Professional standards and ethics

Health and Wellbeing at Work

Working with organisations on wellbeing
Risk assessment and safety planning
Wellbeing and resilience coaching
Health, safety and compliance in delivery
Brand safety and responsible marketing
Customer and brand health metrics
Brand health and measurement
Regulatory compliance and biosafety
Reporting automation
Safety culture and behaviour
Continuous safety improvement
Toolbox talks and safety communication
Resilience, wellbeing and stress management
Event risk, safety and contingency planning
Industrial utilities, energy and process safety interfaces

Teams and Collaboration

Managing virtual and cross-cultural teams
Building high-performing project teams
Cross-functional collaboration with product and service
Team leadership in sales and marketing
Version control and collaborative development
Team leadership in field and project settings
Communicating financial results
Leading service teams
Team leadership in customer service
Team leadership in banking operations
Innovation and fintech collaboration
Managing technology teams and technical work
Psychodynamic and psychoanalytic approaches
Professional roles, boundaries and settings
Working with referrers and multidisciplinary teams

Strategic Context

Procurement’s contribution to organisational strategy
Category management and strategy development
Sourcing strategies and portfolio (Kraljic)
Business continuity and resilience
Aligning security with business goals
Business continuity and disaster recovery
Insurance products and lines of business
Manufacturing strategies: make-to-stock, make-to-order and batch versus flow
Ethical principles and codes of practice
Events, banqueting and MICE business
The media business: audiences, advertising and subscription
Strategic analysis: PESTLE, SWOT and Porter’s Five Forces
Real options and strategic investment
Sustainability strategy and materiality
Embedding responsible business

Diversity and Inclusion

Brand strategy, identity and equity
Managing boundaries and dual relationships
Financial inclusion and agency banking
Financial inclusion strategy
Nomination, succession and diversity
Team diversity and inclusion
Diversity and pay-equity analytics
Belonging, culture and employee resource groups
Cross-cultural and global inclusion
Diversity, inclusion and inclusive leadership
Assets, liabilities and equity reporting
Brand equity and positioning
Financial inclusion and the evolving customer
Digital accessibility and inclusion
Financial inclusion and serving underbanked markets

International Practice

Peer support and consultation
Cross-cultural communication
International and cross-border tax
Sustaining ethical, effective practice
Ethical frameworks and codes of practice
Global sourcing and trade
Duty of care and risk management
Management reporting and decision support
Performance measurement and KPI dashboards
Capital structure and financing decisions
Financial modelling and scenario analysis
Complaints, accountability and fitness to practise
Legal responsibilities and professional bodies

Standards and Improvement

Continuous improvement and lean banking
Driving measurable banking improvement
Assurance engagements and standards
Continuous improvement of delivery
Crossbreeding and breed improvement
Continuous improvement of programmes
Expected credit loss and portfolio quality
Product safety and standards
Sustainability standards (GRI, ISSB)
Continuous feedback and performance conversations
Continuous improvement cycles
Professional standards and continuing development
Professional standards and ethics (CIPS)
Supplier development and improvement
Data quality and master data management

Workforce Practice

Workforce management and scheduling
Loyalty programmes and rewards
Workforce planning and scheduling
Employee experience and engagement
Customer and employee satisfaction
Career and talent development
Employee engagement models and drivers
Data protection and employee privacy
Succession planning and talent pipelines
Talent sourcing channels and pipelines
High-potential identification and talent reviews
Workforce and shift management in retail

People Development

Agile delivery and iterative development
Building digital capability in an organisation
Real estate development and project appraisal
Attachment and developmental theory
Client feedback and satisfaction
Lessons learned and development
Measuring coaching outcomes
Scaling delivery capability
Project management plan development
Schedule development and optimisation
Coaching and developing team members
Managing risk and difficult cases
Driving effective, ethical outcomes
Quality monitoring and coaching
Coaching and quality monitoring

Performance and Measures

Yield, productivity and profitability metrics
Psychoeducation and workshops
System operation and performance
Linking CX to business performance
Service KPIs: CSAT, NPS, CES, SLAs
Net Promoter Score and satisfaction metrics
Performance management in service
Banking KPIs and branch scorecards
Sales performance and pipeline management
Social performance and outreach
Performance and dispute management
Project KPIs and performance metrics
Quality and delivery metrics
Agile metrics and velocity
Setting objectives and marketing KPIs

Culture and Wellbeing

Habit change and behaviour design
Strengths, flow and engagement
Meaning, purpose and values
Building trust and engagement
Motivation and engagement
Designing an intervention or programme
Ethical, risk and feasibility considerations
Advocacy and policy engagement
Professional case study and presentation
Goal setting and contracting
Treatment planning and review
Engagement, motivation and energisers
Building a coaching culture
Managing complexity and comorbidity
Attrition, engagement and productivity analytics

Legal and Compliance

Legal, cost and feasibility analysis
Contractor and visitor safety
Policy, planning and objectives
Legal and other requirements
Compliance monitoring and enforcement
Regulatory awareness and compliance
Contract administration and variation
Contract performance and exit
Workplace and organisational contexts
Legal and ethical protection
Tax administration and compliance
Insurance regulation and consumer protection
Vendor, venue and supplier contracting for events
Vehicle documentation, compliance and consumer protection
Regulation of transport: authorities, conventions and licensing

Evidence and Analytics

Change talk and readiness
Record-keeping and data protection
Evidence-based improvement
Evidence-based practice
Evidence-based practice and research literacy
Data quality and governance
Customer personas and insight
Marketing analytics and attribution
Web and campaign analytics
Customer data platforms and segmentation
Web, campaign and funnel analytics
Qualitative and quantitative research
Translating insight into strategy
Baseline surveys and data collection tools
Data quality, analysis and reporting

Change and Organisation

Managing organisational politics
Change control and configuration
Organisational change management
Agile and digital transformation projects
Measuring change and project impact
Baseline setting and change control
Sales and marketing transformation
Measuring growth and transformation impact
Accountability and follow-through
Outcome and process measures
Digital and market transformation
Digital transformation in banking
Foreign exchange and treasury operations
Foreign exchange and hedging
Governance and organisational value

Learning Outcomes

What You Will Achieve

Establish a comprehensive understanding of Certified Change Management and HR Transition Expert principles aligned with SHRM, CIPD and ILO Labour Standards
Apply evidence-based methods to improve human resource management, talent development and organisational effectiveness
Master talent acquisition, resourcing and onboarding and learning, development and talent management
Apply performance, reward and employee relations and hr strategy, analytics and workforce planning in real-world settings
Lead risk management, quality and compliance relevant to your field
Design stakeholder engagement and professional communication strategies
Use data-driven decision-making and performance-measurement tools effectively
Apply internationally recognised best practice to advance your career in human resource management

Enrolment Process

How to Get Certified

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Work through 30 structured modules and 150 lessons at your own pace, with downloadable resources and expert-designed content — all inside the LMS.

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Frequently Asked Questions

Common Questions

What is the CCHM certification?

Yes. GLI certifications are recognised across 100+ countries and are aligned with SHRM, CIPD and ILO Labour Standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

Who should enrol in the CCHM?

This certification is ideal for HR Managers and Directors, HR Business Partners, Learning and Development Managers and Employee Relations and OD Specialists, and other professionals seeking to formalise their expertise in human resource management, talent development and organisational effectiveness with a globally recognised credential.

How long does the CCHM certification take to complete?

The programme is structured over 11 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CCHM internationally recognised?

What is the cost of the CCHM certification?

The Certified Change Management and HR Transition Expert is offered in two formats: Self-Paced at USD 399 and Live Virtual at USD 599. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CCHM certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CCHM?

The Certified Change Management and HR Transition Expert is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CCHM?

The Certified Change Management and HR Transition Expert carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CCHM while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CCHM?

Graduates progress towards CHRO and senior people-management roles. The CCHM strengthens your expertise in human resource management, talent development and organisational effectiveness and positions you for advancement across multinationals, NGOs and international organisations.

Certified Change Management and HR Transition Expert

Certified Change Management and HR Transition Expert

Certification at a Glance

Who Should Enrol?

Everything Included in Your Enrolment

Why This Certification Matters for Your Career

Core Competencies You Will Develop

Programme Modules

What You Will Achieve

How to Get Certified

Common Questions

What Our Alumni Say

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