How long does this certification take?

The programme takes 10 Weeks and can be completed self-paced or with live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications carry CPD credits and are internationally recognised.

What level is this certification?

This is a Foundation Level certification.

Email info@certifications.ac, WhatsApp +254 722 223 084, or fill in the enrolment form on this page.

What is included in the fee?

All study materials, study guide, examination, digital certificate and badge. Live option adds tutor sessions and priority support.

Certified Active Citizenship and Community Engagement in Brazil

Executive Summary

Certified Active Citizenship and Community Engagement

Designed for today’s high-impact professionals, the Certified Active Citizenship and Community Engagement (CACE) delivers a rigorous Foundation-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in human resource management, talent development and organisational effectiveness.

This 10 Weeks programme is structured around SHRM, CIPD and ILO Labour Standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CACE holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification

Certified Active Citizenship and Community Engagement

Acronym

CACE

Who Should Enrol?

HR Managers and Directors
HR Business Partners
Learning and Development Managers
Employee Relations and OD Specialists

Programme Inclusions

Everything Included in Your Enrolment

All study materials and study guide
Access to GLI online learning portal
Online examination and assessment
Digital certificate and digital badge
Physical certificate (shipped to you)
CPD credits for professional bodies
GLI alumni network membership
Facilitator and tutor support
Resource downloads and reference library
Automatic enrolment confirmation

Certification Benefits

Why This Certification Matters for Your Career

Career Advancement

Accelerate your career towards CHRO and senior people-management roles

Professional Recognition

Credential aligned with SHRM, CIPD and ILO Labour Standards

Leadership Capability

Develop the strategic and operational skills to lead complex human resource management functions

Organisational Impact

Design and implement human resource management systems that drive performance and measurable results

Compliance Readiness

Master the standards, compliance and ethical governance central to human resource management

Global Employability

Qualify for human resource management roles across multinationals, NGOs and international organisations worldwide

Competency Framework

Core Competencies You Will Develop

✦Talent Acquisition, Resourcing and Onboarding

✦Learning, Development and Talent Management

✦Performance, Reward and Employee Relations

✦HR Strategy, Analytics and Workforce Planning

✦Employment Law, Compliance and HR Governance

✦Professional Ethics and Governance

Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

Foundations and Strategic Context of Certified Active Citizenship and Community Engagement

Certified Active Citizenship and Community Engagement: industry context, trends and professional standards
The HR function: roles, operating models and value creation
Aligning HR strategy with organisational strategy
The employee lifecycle and HR value chain
HR competencies and professional standards (SHRM, CIPD)
The business partner and centre-of-excellence model
HR's role in culture, values and employer brand
Ethics, confidentiality and professional conduct in HR
Employment relationship and the psychological contract
Global and comparative HR contexts
Building a personal HR development plan

Performance Management in Practice

Performance management that changes behaviour
Employee engagement and what actually drives it
Talent review and succession in practice
Selection validity and structured hiring
Reward architecture and pay equity
Employee relations, discipline and fair process
Learning transfer and capability building
People analytics and HR measurement
Employment compliance and the HR risk agenda
The HR operating model and business partnering
Inclusion and the fairness of people decisions
Employer brand and candidate experience
Onboarding and time to productivity
Job design and role architecture
Competency frameworks and skills taxonomies

Feedback That Changes Behaviour

Performance management that changes behaviour
Learning transfer and capability building
Employee engagement and what actually drives it
Absence, capability and ill-health management
Collective relations and union engagement
Restructuring, redundancy and organisational change
HR service delivery and case management
HR technology selection and implementation
Flexible and hybrid working design
Exit, offboarding and organisational memory
Workforce planning and the capability gap
Career architecture and internal mobility

Differentiation and Difficult Judgements

Performance management that changes behaviour
Talent review and succession in practice
Employee relations, discipline and fair process

What Actually Drives Engagement

Employee engagement and what actually drives it
Performance management that changes behaviour
Inclusion and the fairness of people decisions

Capability, Absence and Underperformance

Absence, capability and ill-health management
Employee relations, discipline and fair process
Performance management that changes behaviour

Flexible Work and Contribution

Flexible and hybrid working design
Employee engagement and what actually drives it
People analytics and HR measurement

Workforce Practice

Reward strategy and total reward frameworks
Employer branding and employee value proposition (EVP)
Talent sourcing channels and pipelines
High-potential identification and talent reviews
Employee voice, surveys and action planning
Employee and manager self-service
Workforce reporting and storytelling with data
Cost of workforce and ROI of HR interventions
Communicating risk to the workforce
Developing talent and succession
Workforce and shift management in retail
Recruitment marketing and candidate attraction
Talent and capability ecosystems
Talent, succession and workforce learning
Applicant tracking systems and recruitment analytics

People Development

Building and running a coaching practice
Coaching and reinforcement
Development banking principles
Appraisal of development projects
Analytical techniques and bias
E-learning authoring and development
Individual development planning
Creativity and critical-thinking development
Succession and the leadership pipeline
Building a finance career and professional development
Managing resistance and capability
Maturity and capability assessment
Policy development and drafting
Absence, attendance and capability management
Preparing financial statements

Performance and Measures

Linking CX to business performance
Service KPIs: CSAT, NPS, CES, SLAs
Net Promoter Score and satisfaction metrics
Performance management in service
Coaching for performance
Banking KPIs and branch scorecards
Service quality and turnaround metrics
Sales performance and pipeline management
Social performance and outreach
Investment principles and objectives
Learning objectives and outcomes
Performance measurement and KPI dashboards
Governance and compliance KPIs
Risk and control effectiveness metrics
Stakeholder trust and reputation metrics

Culture and Wellbeing

Financial reporting frameworks (IFRS/GAAP)
Interpreting financial statements
Integrated and sustainability reporting
Budget vs actual and variance
Behaviour change and adoption of innovations
Service culture and brand promise
Building a customer-centric culture
Proactive engagement and success
Win-back and re-engagement
Building a service culture
Employee experience and engagement
Learning cultures and the learning organisation
Building a learning culture
Engagement, motivation and energisers
Building a coaching culture

Legal and Compliance

Technical and compliance training
Accounting concepts, principles and the regulatory landscape
Governance, risk and compliance (GRC)
The regulatory and legal environment
Regulatory and digital transformation
Compliance frameworks and programmes
Compliance monitoring and testing
Regulatory change management
Policy cycle and evidence-based policy
Research methods for policy
Regulatory impact assessment
The regulatory landscape and central banking
Regulatory duty and accountability
Risk, compliance and feasibility analysis
Regulatory compliance and central-bank rules

Evidence and Analytics

Data-driven decision support and analytics
Complaint data and learning
Service analytics and dashboards
Text and interaction analytics
Data privacy and consent
Influencing and presenting insights
Data ethics and customer privacy
Data protection and customer privacy
Data, analytics and customer insight
Data analytics in audit
Evidence, judgement and scepticism
Qualitative and quantitative research
Translating insight into strategy
Cost and profitability analysis
Baseline surveys and data collection tools

Change and Organisation

Workplace and organisational contexts
Change talk and readiness
Habit change and behaviour design
Managing organisational politics
Change control and configuration
Organisational change management
Change and adoption in projects
Agile and digital transformation projects
Measuring change and project impact
Baseline setting and change control
Sales and marketing transformation
Customer experience transformation
Digital and self-service transformation
Measuring CX transformation impact
Digital transformation in banking

Leadership Practice

Turning analysis into a decision
IT service management and support operations
Property management and facility operations
Programme cycle management in NGOs
Grant compliance and restricted funding management
NGO financial management and budget-versus-actual discipline
Procurement and asset management under donor rules
Reinsurance and capacity management
Solvency, capital and prudential supervision
Disruption management: delays, claims and recovery
Energy efficiency and demand management
Category management and strategy development
Data quality and master data management
Security governance and management systems
Key account management

Communication and Influence

Communicating financial results
Professional case study and presentation
Communicating with families and carers
Professional writing and reports
Psychoeducation and public communication
Writing advisory reports that drive decisions
Reporting to boards and executives
Monitoring, control and reporting
Professional documentation and presentation
Communication planning and management
Reporting and dashboards
Internal communications
Corporate social responsibility communications
Presentation and public speaking
Professional report and presentation

Stakeholders and Partnering

Strategic customer relationships
Managing boundaries and dual relationships
Peer support and consultation
Forecasting and planning
The project environment and stakeholders
Stakeholder and sponsor management
Stakeholder rights and fair treatment
Delivery, quality and stakeholder plan
Stakeholder identification and analysis
Stakeholder engagement strategy
Building project relationships
Stakeholder and impact analysis
Stakeholder mapping and influencing
Change, restructuring and consultation
Transparency and stakeholder trust

Learning and Training

Leading the learning function
Sales and customer-service training
Apprenticeships and work-based learning
Community and lifelong learning
Training needs analysis and learning strategy
Instructional design and blended learning
Facilitation, coaching and mentoring
Learning technologies and the LMS
Data visualisation for finance
Decision support and insight
Psychodynamic and psychoanalytic approaches
Attachment and developmental theory
Professional roles, boundaries and settings
Record-keeping and data protection
Facilitation skills and presence

Financial Awareness

Budgeting techniques and the budgeting cycle
Flexible budgets and rolling forecasts
Responsibility accounting and cost centres
Cost reduction and efficiency programmes
Capital budgeting: NPV, IRR and payback
Cost of capital and WACC
Capital structure and financing decisions
Financial modelling and scenario analysis
Continuous improvement of finance processes
Committees: audit, risk, remuneration
Options appraisal and cost-benefit
Anti-corruption and financial-crime ethics
Operational efficiency and cost-to-income
Financial statement and cash-flow analysis
Development banking and project finance

Operations and Service

Quality monitoring and coaching
Continuous improvement in service
Driving measurable service improvement
Customer service and CX strategy
Aligning service to brand and business
Customer-centric operating models
Designing a service or experience improvement
Queue management and service flow
Self-service and digital support
Operational efficiency and productivity
Design thinking for service
Tariffs, regulation and the economics of essential services
Mineral processing and beneficiation
Healthcare quality, safety and accreditation
Reporting quality and governance

Risk and Governance

Intelligence-led risk assessment
Risk registers and reporting
Continuous risk monitoring
Programme governance
Testing, quality assurance and defect economics
NGO governance, boards and registration
How insurance works: risk pooling and the value chain
Underwriting principles and risk selection
Bancassurance and digital insurance models
In-process quality control and inspection
Complaints, accountability and fitness to practise
Risk assessment and safety planning
Project governance and assurance
Project governance frameworks
Leading project governance

Technology and Systems

Automation in project delivery
Emerging project technologies
Digital disruption and modern go-to-market
Digital and data-driven go-to-market
Digital marketing strategy
Email and marketing automation
Marketing technology stack
CRM and marketing automation platforms
Scaling technologies and business models
Legal responsibilities and professional bodies
Digital and market transformation
Branch-to-digital migration
Digital banking platforms and APIs
Payment technology and switches
Automation, RPA and straight-through processing

Projects and Delivery

Continuous improvement of programmes
Project management principles and lifecycle
Communication strategy in change programmes
Strategic workforce planning and demand forecasting
Supply analysis, gaps and scenario planning
Onboarding and induction programme design
Succession planning and talent pipelines
Client feedback and satisfaction
Designing a safety programme or control
Emergency preparedness and response planning
Policy, planning and objectives
Loyalty programmes and rewards
Workforce planning and scheduling
Leading service projects and change
Banking products, services and delivery channels

Ethics and Professional Standards

Health records, data and confidentiality
Ethical principles and codes of practice
Sustaining ethical, effective practice
Ethical frameworks and codes of practice
Driving effective, ethical outcomes
Ethical, risk and feasibility considerations
Data, records and confidentiality tech
Ethics of technology in practice
Professional ethics and responsibility (PMI)
Conflicts of interest and procurement ethics
Professional standards and ethics
Professional standards and ethics (CIPS)
Ethics and professional conduct in security
Digital ethics and algorithmic accountability
Ethics and treating customers fairly in insurance

Health and Wellbeing at Work

Wellbeing and holistic health strategy
Confidentiality and health data
Driving measurable safety improvement
Job safety analysis (JSA) and task risk
Evidence-based improvement
Contractor and visitor safety
Predictive safety analytics
Automation and safety technology
Toolbox talks and safety communication
Resilience, wellbeing and stress management
Forecasting and pipeline health
Safety communication and campaigns
Influencing and safety leadership
Event risk, safety and contingency planning
Industrial utilities, energy and process safety interfaces

Teams and Collaboration

Working with referrers and multidisciplinary teams
Collaboration and teamwork
Servant leadership and self-organising teams
Facilitation and workshops
Virtual and distributed teams
Team leadership and motivation
Leading project teams
Team development and effectiveness
Coaching and developing team members
Managing virtual and cross-cultural teams
Building high-performing project teams
Team leadership in field and project settings
Managing risk and difficult cases
Group dynamics, facilitation and community mobilisation
Leading service teams

Strategic Context

The business case for diversity and inclusion
Retention strategy and turnover analysis
Lessons learned and development
Business continuity and recovery
Vision, mission and strategic intent
Competitive strategy and positioning
Business model design and innovation
Setting strategic priorities and choices
Aligning teams around strategy
Strategy execution and the balanced scorecard
Strategic decision-making under uncertainty
Designing and facilitating groups
Psychoeducation and workshops
Working with organisations on wellbeing
Building the business case for CX

Diversity and Inclusion

Team diversity and inclusion
Brand strategy, identity and equity
Financial inclusion strategy
Nomination, succession and diversity
Diversity, inclusion and inclusive leadership
Designing an intervention or programme
Community engagement and equity
Brand equity and positioning
Financial inclusion and the evolving customer
Digital accessibility and inclusion
Financial inclusion and serving underbanked markets

Standards and Improvement

Continuous environmental improvement
Management review and improvement
Integration with quality and environment
Certification and continual improvement
Design review and quality
Process improvement and lean thinking
Quality management and standards
Productivity and efficiency improvement
Supplier development and improvement
Sustainable procurement principles and standards
Data quality and the fitness-for-purpose test
Quality assurance of audit
Assurance engagements and standards
Self-directed and continuous learning
Quality assurance and standards

Professional Leadership Practice

Relationship management and retention
Handling escalations as a leader
Teller operations, cash handling and vault management
Operational efficiency and channel management
Reconciliation and nostro/vostro management
Enterprise risk management in banks
Liquidity risk and asset-liability management
Sanctions screening and PEP management
Relationship management and cross-selling
Liquidity and funding management
Investment portfolio management
Procurement and stock management for health commodities
Management accounts and dashboards
Duty of care and risk management
Practice management systems

Learning Outcomes

What You Will Achieve

Establish a comprehensive understanding of Certified Active Citizenship and Community Engagement principles aligned with SHRM, CIPD and ILO Labour Standards
Apply evidence-based methods to improve human resource management, talent development and organisational effectiveness
Master talent acquisition, resourcing and onboarding and learning, development and talent management
Apply performance, reward and employee relations and hr strategy, analytics and workforce planning in real-world settings
Lead risk management, quality and compliance relevant to your field
Design stakeholder engagement and professional communication strategies
Use data-driven decision-making and performance-measurement tools effectively
Apply internationally recognised best practice to advance your career in human resource management

Enrolment Process

How to Get Certified

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Step 3: Study in the GLI Learning Portal

Work through 30 structured modules and 150 lessons at your own pace, with downloadable resources and expert-designed content — all inside the LMS.

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Sit your final examination online, earn your certificate instantly, and receive a globally verifiable Certificate ID — plus GLI Alumni Network access.

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Frequently Asked Questions

Common Questions

What is the CACE certification?

Yes. GLI certifications are recognised across 100+ countries and are aligned with SHRM, CIPD and ILO Labour Standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

Who should enrol in the CACE?

This certification is ideal for HR Managers and Directors, HR Business Partners, Learning and Development Managers and Employee Relations and OD Specialists, and other professionals seeking to formalise their expertise in human resource management, talent development and organisational effectiveness with a globally recognised credential.

How long does the CACE certification take to complete?

The programme is structured over 10 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CACE internationally recognised?

What is the cost of the CACE certification?

The Certified Active Citizenship and Community Engagement is offered in two formats: Self-Paced at USD 399 and Live Virtual at USD 599. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CACE certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CACE?

The Certified Active Citizenship and Community Engagement is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CACE?

The Certified Active Citizenship and Community Engagement carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CACE while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CACE?

Graduates progress towards CHRO and senior people-management roles. The CACE strengthens your expertise in human resource management, talent development and organisational effectiveness and positions you for advancement across multinationals, NGOs and international organisations.

Certified Active Citizenship and Community Engagement

Certified Active Citizenship and Community Engagement

Certification at a Glance

Who Should Enrol?

Everything Included in Your Enrolment

Why This Certification Matters for Your Career

Core Competencies You Will Develop

Programme Modules

What You Will Achieve

How to Get Certified

Common Questions

What Our Alumni Say

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