How long does this certification take?

The programme takes 11 Weeks and can be completed self-paced or with live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications carry CPD credits and are internationally recognised.

What level is this certification?

This is a Advanced Level certification.

Email info@certifications.ac, WhatsApp +254 722 223 084, or fill in the enrolment form on this page.

What is included in the fee?

All study materials, study guide, examination, digital certificate and badge. Live option adds tutor sessions and priority support.

Certified Training Delivery and Facilitation Master in Burundi

Executive Summary

Certified Training Delivery and Facilitation Master

Designed for today’s high-impact professionals, the Certified Training Delivery and Facilitation Master (CTRN2) delivers a rigorous Advanced-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in instructional design, training delivery and learning management.

This 11 Weeks programme is structured around recognised instructional-design, quality-assurance and CPD standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CTRN2 holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification

Certified Training Delivery and Facilitation Master

Acronym

CTRN2

Who Should Enrol?

Trainers and Facilitators
Instructional and Curriculum Designers
Learning and Development Professionals
Academic and Education Administrators

Programme Inclusions

Everything Included in Your Enrolment

All study materials and study guide
Access to GLI online learning portal
Online examination and assessment
Digital certificate and digital badge
Physical certificate (shipped to you)
CPD credits for professional bodies
GLI alumni network membership
Facilitator and tutor support
Resource downloads and reference library
Automatic enrolment confirmation

Certification Benefits

Why This Certification Matters for Your Career

Career Advancement

Accelerate your career towards senior L&D, academic and learning-leadership roles

Professional Recognition

Credential aligned with recognised instructional-design, quality-assurance and CPD standards

Leadership Capability

Develop the strategic and operational skills to lead complex instructional design functions

Organisational Impact

Design and implement instructional design systems that drive performance and measurable results

Compliance Readiness

Master the standards, compliance and ethical governance central to instructional design

Global Employability

Qualify for instructional design roles across training providers, universities, corporates and education institutions worldwide

Competency Framework

Core Competencies You Will Develop

✦Instructional Design and Curriculum Development

✦Facilitation, Delivery and Learner Engagement

✦Digital, Blended and E-Learning

✦Assessment, Evaluation and Quality Assurance

✦Learning Strategy, Leadership and Administration

✦Professional Ethics and Governance

Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

Foundations and Professional Context of Certified Training Delivery and Facilitation Master

Certified Training Delivery and Facilitation Master: industry context, trends and professional standards
Principles of teaching, training and learning
Adult learning theory (andragogy)
The learning and development profession
Roles, standards and professional ethics
The learning ecosystem and stakeholders
Learning strategy and business alignment
Learning cultures and the learning organisation
Equity, diversity and inclusive education
The evidence base for effective learning
Career pathways and professional development

Transfer After the Session

Evaluating learning: from reaction to results
Coaching, mentoring and on-the-job development
Designing learning for transfer, not coverage
Communities of practice
Capturing and curating expertise
Learning in the flow of work
Self-directed and continuous learning
Talent and capability ecosystems
Embedding learning in performance
Sustaining a learning organisation
Capstone scoping: a real learning challenge
Needs analysis and audience assessment
Designing a learning programme or curriculum
Feasibility, cost and quality analysis
Delivery and facilitation plan

Delivering Digitally and Blended

Digital, blended and low-bandwidth delivery
Facilitation in mixed-ability, multilingual rooms
Inclusive learning and accessibility
Learning KPIs and scorecards
Evaluation and ROI measurement
Learner and stakeholder satisfaction
L&D maturity assessment
Driving measurable learning impact
Building a learning culture
Knowledge management and sharing
Evaluation and impact plan
Reflective practice and iteration
Professional portfolio and presentation
Peer review and feedback
Design review and quality assurance

Facilitating Real Rooms

Facilitation in mixed-ability, multilingual rooms
Inclusive learning and accessibility
Designing learning for transfer, not coverage
L&D operating models and governance
Academic and training administration
Budgeting and resource management
Vendor and faculty management
Talent, succession and workforce learning
Building the learning brand
Aligning learning to performance
Leading the learning function
Onboarding and induction design
Technical and compliance training
Sales and customer-service training
Apprenticeships and work-based learning

Practice Over Coverage

Designing learning for transfer, not coverage
Facilitation in mixed-ability, multilingual rooms
Assessment that measures capability
Higher and further education contexts
Language and communication training
Creativity and critical-thinking development
Wellbeing and personal-effectiveness learning
Community and lifelong learning
Diagnosing whether training is the answer
Managing the training function as a business
Curriculum, qualifications and accreditation
Learning needs analysis at organisational level
Knowledge management and organisational learning
Stakeholder mapping and partnering
Consulting with sponsors and managers

Inclusion and Access in Delivery

Inclusive learning and accessibility
Facilitation in mixed-ability, multilingual rooms
Digital, blended and low-bandwidth delivery
Sustaining transformation and benefits
Measuring learning transformation impact
Professional ethics in education and training
Academic integrity and honesty
Inclusion, accessibility and fairness
Safeguarding and learner welfare
Data protection and learner privacy
Intellectual property and content rights
Quality standards and accreditation
Governance and accountability
Responsible use of AI in learning
Completion, engagement and impact metrics

Assessing What Participants Can Do

Assessment that measures capability
Evaluating learning: from reaction to results
Designing learning for transfer, not coverage
Evaluation of training (Kirkpatrick)
Feedback and learner analytics
Accreditation and certification
Individual development planning
Peer learning and communities of practice
Reflective practice and journaling
Learning technology ecosystem
Learning analytics and data
LMS and LXP administration
Content curation and management
AI and adaptive learning
Data-driven learning design

Learning Practice

Group dynamics, facilitation and community mobilisation
Supervised and unsupervised learning
Deep learning and neural networks
Complaint data and learning
Training and capability building
Business case and impact assessment
Control environment and risk assessment
Active and experiential learning
Analytical techniques and bias
Assessment and feedback online
Training needs analysis
Preparing financial statements
Financial reporting frameworks (IFRS/GAAP)
Risk assessment and safe systems of work
Risk assessment and safeguarding in practice

People Development

Development banking and project finance
Message development and testing
Supplier development and innovation
Coaching and reinforcement
Continuing professional development
Measuring development impact
Storyboarding and content development
E-learning authoring and development
Feedback and developmental conversations
Career and talent development
Building a coaching culture
Measuring coaching and mentoring impact
Capability and skills frameworks
Nomination, succession and diversity
Leadership and management development

Performance and Evaluation

Monitoring, evaluation and learning for accountability
Retail performance metrics: sales densities, conversion and basket
Psychometric and screening tools
Measuring change and project impact
Sustainability and social impact in projects
Project KPIs and performance metrics
Quality and delivery metrics
Managing schedule and budget performance
Agile metrics and velocity
Setting objectives and marketing KPIs
Measuring growth and transformation impact
Customer and brand health metrics
Dashboards and performance reporting
Monitoring and evaluation with data
Interpreting financial statements

Learning Technology

Integrated and sustainability reporting
Digital permits and inspections
Automation and safety technology
Management accounts and dashboards
Digital transformation and IT strategy
Digital procurement and the future of the profession
Bancassurance and digital insurance models
Content strategy across platforms
Social media management: platforms, communities and algorithms
Telehealth and digital care delivery
Budget vs actual and variance
Automation in project delivery
Emerging project technologies
Digital disruption and modern go-to-market
Digital and data-driven go-to-market

Evidence and Analytics

Decision support and insight
Psychodynamic and psychoanalytic approaches
Cost and profitability analysis
Record-keeping and data protection
Evidence-based improvement
Evidence-based practice
Evidence-based practice and research literacy
Project data, reporting and analytics
AI and predictive project analytics
Data quality and governance
Customer personas and insight
Text and interaction analytics
Data privacy and consent
Influencing and presenting insights
Data ethics and customer privacy

Workforce Context

Customer and community engagement
Customer and employee satisfaction
Assurance engagements and standards
Engagement and motivation
Measuring engagement and impact
Stakeholder mapping and engagement
Engagement, motivation and energisers
Employee engagement models and drivers
The employee lifecycle and HR value chain
Strategic workforce planning and demand forecasting
Onboarding and induction programme design
Motivation theories and engagement
Workforce and shift management in retail
Strengths, flow and engagement
Building trust and engagement

Leadership and Management

Financial, management and cost accounting distinguished
Capstone scoping: a real financial problem or decision
Recommendations and decision support
Management reporting and decision support
Capital structure and financing decisions
Regulatory change management
Conflicts of interest management
Knowledge management and capability building
Safety management systems overview (ISO 45001)
Safety culture and leadership
Management and board reporting
Ethics and responsible leadership
Delegating for development
Quality management and standards
Category management and strategy development

Communication

Reporting quality and governance
Communicating financial results
Professional case study and presentation
Communicating with families and carers
Professional writing and reports
Psychoeducation and public communication
Writing advisory reports that drive decisions
Reporting to boards and executives
Monitoring, control and reporting
Professional documentation and presentation
Communication planning and management
Governance of ESG and reporting
Safety communication and campaigns
Environmental monitoring and reporting
Communicating risk to the workforce

Stakeholders and Clients

Relationship management and retention
Stakeholder mapping and collaboration
Managing difficult stakeholders
Stakeholder mapping in banking
Relationship management and cross-selling
Wealth, SME and corporate relationships
Stakeholder communications
Vendor and partner management
Stakeholders and users of financial information
Stakeholders, agency and accountability
Trends: ESG, transparency and stakeholder capitalism
Stakeholder rights and fair treatment
Delivery, quality and stakeholder plan
Stakeholder identification and analysis
Building project relationships

Change and Adoption

Negotiation tactics and behaviours
Variations, claims and delay: managing change on site
Change talk and readiness
Habit change and behaviour design
Change control and configuration
Organisational change management
Change and adoption in projects
Agile and digital transformation projects
Baseline setting and change control
Sales and marketing transformation
Forecasting and planning
Customer experience transformation
Digital and self-service transformation
Measuring CX transformation impact
Digital transformation in banking

Standards and Quality

Professional standards and ethics (CIPS)
Supplier development and improvement
Sustainable procurement principles and standards
In-process quality control and inspection
Costing production: standard costs, variances and the true cost of scrap
Service quality and the passenger experience in transport
Quality management on site: inspections, hold points and defects
Healthcare quality, safety and accreditation
Data visualisation for finance
Project management standards (PMI, PRINCE2)
Continuous improvement and retrospectives
Quality monitoring and coaching
Continuous improvement in service
Driving measurable service improvement
Designing a service or experience improvement

Cost and Value

Anti-corruption and financial-crime ethics
Operational efficiency and cost-to-income
Financial statement and cash-flow analysis
Loan structuring, pricing and covenants
Investment portfolio management
Funds transfer pricing
SME lending and value-chain finance
Microfinance and group lending
Financial inclusion and agency banking
Attachment and developmental theory
Impact, blended and concessional finance
Benchmarking finance against best practice
Continuous improvement and lean finance
Cost-to-serve and value-for-money analysis
Driving measurable financial improvement

Programme Delivery

Developing the project business case
Project budgeting and financial control
Financial risk in projects
Realising and measuring project value
Capstone scoping: a real project or programme
Designing the project plan and schedule
Project initiation and chartering
Integrated project planning
Project management plan development
Resource planning and levelling
Quality planning and assurance
The vehicle sales process from enquiry to delivery
Demand, master scheduling and material requirements planning
Capacity planning and line balancing
Projects and expansion: connecting the unserved

Strategic Context

Wellbeing and holistic health strategy
Vision, mission and strategic intent
Competitive strategy and positioning
Business model design and innovation
Setting strategic priorities and choices
Aligning teams around strategy
Strategy execution and the balanced scorecard
Strategic decision-making under uncertainty
Measuring strategic progress
Turning strategy into results
Professional roles, boundaries and settings
Financial inclusion strategy
Strategic analysis: PESTLE, SWOT and Porter’s Five Forces
Digital learning strategy
Learning strategy and roadmaps

Governance and Compliance

Policy, planning and objectives
Compliance monitoring and enforcement
Ethical principles and codes of practice
Contract types and risk allocation
Contract governance and compliance
Environmental, social and governance (ESG)
Likelihood, impact and risk rating
Risk treatment and countermeasures
Intelligence-led risk assessment
Risk registers and reporting
Continuous risk monitoring
Managing boundaries and dual relationships
Risk assessment methodology and matrices
Dynamic and site-specific risk assessment
Residual risk and ALARP

Culture and Motivation

Peer support and consultation
Sustaining ethical, effective practice
Ethical frameworks and codes of practice
Service culture and brand promise
Building a customer-centric culture
Building a service culture
Employee experience and engagement
Building a culture of compliance
Motivation and self-directed learning
HR's role in culture, values and employer brand
Managing resistance and engagement
Meaning, purpose and values
Team leadership and motivation
Duty of care and risk management
Worker engagement and empowerment

Inclusion and Access

Accessibility and universal design
The business case for diversity and inclusion
Team diversity and inclusion
Brand strategy, identity and equity
Access to finance, grants and investment
Access to finance and de-risking
Community engagement and equity
Brand equity and positioning
Financial inclusion and the evolving customer
Digital accessibility and inclusion
Identity and access management
Market access, buyers and contract farming
Gender, youth and social inclusion in agricultural development
Financial inclusion and serving underbanked markets

Operations and Administration

Productivity and efficiency improvement
The procurement cycle and operating models
Contract administration and variation
Policy administration and customer service in insurance
Industrial utilities, energy and process safety interfaces
Complaints, accountability and fitness to practise
Tariffs, regulation and the economics of essential services
Mineral processing and beneficiation
Outcome and process measures
Cross-functional collaboration with product and service
Legal responsibilities and professional bodies
Customer-centric operating models
Queue management and service flow
Self-service and digital support
Operational efficiency and productivity

Market and Client Development

Customer experience strategy
Customer journey mapping
Voice of the customer programmes
Reducing customer effort
Customer effort and sentiment analysis
CRM systems and customer data
Social media customer care
Unified customer view
Customer loyalty and advocacy
Customer lifetime value
Voice of the customer to the business
Leading campaigns and sales projects
Team leadership in sales and marketing
Digital and market transformation
Regulatory compliance and market requirements

Ethics and Professionalism

Roles, conduct and professional standards in banking
Ethics and integrity in banking
Professional ethics and banking conduct
Treating customers fairly and market conduct
Integrity, confidentiality and conflicts
Bribery, corruption and conduct risk
Professional ethics in technology
Data ethics, privacy and protection
Ethics and independence
Ethics in communications
Ethics and professional standards in finance
Ethics, confidentiality and professional conduct in HR
Data ethics, privacy and responsible analytics
Ethics and duty of care
Professional ethics and duty of care

Cross-Cultural Practice

Natural language processing
Vehicle specifications, trims and options in customer language
Managing virtual and cross-cultural teams
Key global frameworks: FAO, GlobalG.A.P., SDGs and national strategies
Project governance frameworks
Stakeholder and sponsor management
Leading project governance
Innovation and continuous delivery
Risk identification and analysis
Qualitative and quantitative risk analysis
Risk response and contingency

Knowledge and Content

Agri-enterprise planning and farm records
Process and control documentation
Tender planning and documentation
Record keeping, notes and professional documentation
Professional writing and documentation
Vehicle documentation, compliance and consumer protection
Creating content that performs: formats, hooks and production
Health records, data and confidentiality
Data, records and confidentiality tech
Lessons learned and knowledge management
Content marketing and editorial

Groups and Communities

Collaboration and teamwork
Servant leadership and self-organising teams
Virtual and distributed teams
Leading project teams
Team development and effectiveness
Coaching and developing team members
Building high-performing project teams
Team leadership in field and project settings
Client feedback and satisfaction
Team leadership in customer service
Team leadership in banking operations
Leading groups and workshops
Innovation and fintech collaboration
Team leadership in L&D
Managing group dynamics

Learning Outcomes

What You Will Achieve

Establish a comprehensive understanding of Certified Training Delivery and Facilitation Master principles aligned with recognised instructional-design, quality-assurance and CPD standards
Apply evidence-based methods to improve instructional design, training delivery and learning management
Master instructional design and curriculum development and facilitation, delivery and learner engagement
Apply digital, blended and e-learning and assessment, evaluation and quality assurance in real-world settings
Lead risk management, quality and compliance relevant to your field
Design stakeholder engagement and professional communication strategies
Use data-driven decision-making and performance-measurement tools effectively
Apply internationally recognised best practice to advance your career in instructional design

Enrolment Process

How to Get Certified

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Frequently Asked Questions

Common Questions

What is the CTRN2 certification?

Yes. GLI certifications are recognised across 100+ countries and are aligned with recognised instructional-design, quality-assurance and CPD standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

Who should enrol in the CTRN2?

This certification is ideal for Trainers and Facilitators, Instructional and Curriculum Designers, Learning and Development Professionals and Academic and Education Administrators, and other professionals seeking to formalise their expertise in instructional design, training delivery and learning management with a globally recognised credential.

How long does the CTRN2 certification take to complete?

The programme is structured over 11 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CTRN2 internationally recognised?

What is the cost of the CTRN2 certification?

The Certified Training Delivery and Facilitation Master is offered in two formats: Self-Paced at USD 399 and Live Virtual at USD 599. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CTRN2 certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CTRN2?

The Certified Training Delivery and Facilitation Master is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CTRN2?

The Certified Training Delivery and Facilitation Master carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CTRN2 while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CTRN2?

Graduates progress towards senior L&D, academic and learning-leadership roles. The CTRN2 strengthens your expertise in instructional design, training delivery and learning management and positions you for advancement across training providers, universities, corporates and education institutions.

Certified Training Delivery and Facilitation Master

Certified Training Delivery and Facilitation Master

Certification at a Glance

Who Should Enrol?

Everything Included in Your Enrolment

Why This Certification Matters for Your Career

Core Competencies You Will Develop

Programme Modules

What You Will Achieve

How to Get Certified

Common Questions

What Our Alumni Say

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