🇧🇭 You are viewing Bahrain — uniform global pricing in USD🌐 Global site
All Certifications Browse A–Z Verify Certificate About Contact
Enroll Now 💬 WhatsApp Us
👥 Human Resources  ·  Intermediate

Certified Net Promoter Score and Survey Expert

Online Certification  ·  10 Weeks  ·  Globally Recognised  ·  (CNPS)

✅ 2026 Edition 🎓 CPD Accredited 🌍 100+ Countries 📜 Digital + Physical Certificate 100% Online
🎓 Enrol & Study Online → 💬 WhatsApp ⬇ Download Brochure
Executive Summary

Certified Net Promoter Score and Survey Expert

Designed for today’s high-impact professionals, the Certified Net Promoter Score and Survey Expert (CNPS) delivers a rigorous Intermediate-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in human resource management, talent development and organisational effectiveness.

This 10 Weeks programme is structured around SHRM, CIPD and ILO Labour Standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CNPS holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification
Certified Net Promoter Score and Survey Expert
Acronym
CNPS
Category
Human Resources
Level
Intermediate
Duration
10 Weeks
Delivery Mode
100% Online
Assessment
Online Examination
Certificate
Digital + Physical
CPD Eligibility
CPD Accredited
Alumni Benefits
GLI Network Access
Self-Paced
USD 399
Live Virtual
USD 599
Target Audience

Who Should Enrol?

  • HR Managers and Directors
  • HR Business Partners
  • Learning and Development Managers
  • Employee Relations and OD Specialists
Programme Inclusions

Everything Included in Your Enrolment

  • All study materials and study guide
  • Access to GLI online learning portal
  • Online examination and assessment
  • Digital certificate and digital badge
  • Physical certificate (shipped to you)
  • CPD credits for professional bodies
  • GLI alumni network membership
  • Facilitator and tutor support
  • Resource downloads and reference library
  • Automatic enrolment confirmation
Certification Benefits

Why This Certification Matters for Your Career

Career Advancement
Accelerate your career towards CHRO and senior people-management roles
Professional Recognition
Credential aligned with SHRM, CIPD and ILO Labour Standards
Leadership Capability
Develop the strategic and operational skills to lead complex human resource management functions
Organisational Impact
Design and implement human resource management systems that drive performance and measurable results
Compliance Readiness
Master the standards, compliance and ethical governance central to human resource management
Global Employability
Qualify for human resource management roles across multinationals, NGOs and international organisations worldwide
Competency Framework

Core Competencies You Will Develop

✦Talent Acquisition, Resourcing and Onboarding
✦Learning, Development and Talent Management
✦Performance, Reward and Employee Relations
✦HR Strategy, Analytics and Workforce Planning
✦Employment Law, Compliance and HR Governance
✦Professional Ethics and Governance
Course Curriculum

Programme Modules

The full programme, module by module.

1
Foundations and Strategic Context of Certified Net Promoter Score and Survey Expert
Certified Net Promoter Score and Survey Expert: industry context, trends and professional standards · Computing fundamentals and IT concepts · The role of IT in business and value creation · IT operating models and organisation
2
Mapping the Real Journey
Customer journey mapping and service design · Complaint handling and service recovery · Segmentation, targeting and the useful segment · CRM and sales technology
3
Moments That Decide Satisfaction
Customer journey mapping and service design · Complaint handling and service recovery · Customer retention, loyalty and lifetime value · Integrated and sustainability reporting
4
Designing Recovery
Complaint handling and service recovery · Customer journey mapping and service design · Commercial ethics and responsible selling · Professional roles, boundaries and settings
5
Retention, Loyalty and Value
Customer retention, loyalty and lifetime value · Marketing measurement and attribution · Customer journey mapping and service design · Lessons learned and development
6
Proposition and Experience Together
Value proposition and differentiation · Brand, reputation and communications · Customer journey mapping and service design · Managing complexity and comorbidity
7
Measuring Experience Honestly
Marketing measurement and attribution · Customer retention, loyalty and lifetime value · Complaint handling and service recovery · Tenders, proposals and the bid decision
8
International Markets
Key global frameworks: FAO, GlobalG.A.P., SDGs and national strategies · Agribusiness marketing, branding and export readiness · Grades, standards and export certification (GlobalG.A.P.) · Export readiness and standards
9
Change and Adoption
Large-scale transformation and agile ways of working · Soil chemistry, pH and cation exchange capacity · Training and change management · Learning transformation and modernisation
10
People and Incentives
Employee experience and engagement · Customer and employee satisfaction · Employee engagement models and drivers · The employee lifecycle and HR value chain
11
Sustainability
Sustainability and responsible marketing · Meaning, purpose and values · Data, records and confidentiality tech · Monitoring sustainability outcomes
12
Learning and Research
Knowledge management and capability building · Learning transfer and capability building · Monitoring, evaluation and learning for accountability · Lessons learned and knowledge management
13
Markets and Customers
Market research and customer insight methods · Digital and market transformation · Agricultural value chains and market linkages · Regulatory compliance and market requirements
14
Selling Practice
Negotiation and closing commercial deals · Key account management and account planning · Consultative selling and understanding the buyer · Sales performance and pipeline management
15
Customer Experience
Customer journey and experience design · Retention, loyalty and lifetime value · Interaction and experience design · Buyer behaviour and the customer journey
16
Digital Channels
Digital channels and performance marketing economics · Marketing technology stack · CRM and marketing automation platforms · E-commerce and marketplace selling
17
Evidence and Analytics
Evidence-based practice · Evidence-based practice and research literacy · Psychometric and screening tools · Project KPIs and performance metrics
18
Commercial Finance
Non-revenue water, metering and cost recovery · Pricing, promotions and markdowns in retail · Professional writing and reports · Psychoeducation and public communication
19
Distribution and Supply
Water supply systems: sources, treatment and distribution · The retail landscape: formats, channels and the informal market · Managing difficult conversations · Building trust and engagement
20
Communication
Presenting and demonstrating · Transaction monitoring and suspicious reporting · Regulatory reporting and audits · Control monitoring and reporting
21
Leadership and Teams
Situational and adaptive leadership · Values, purpose and authentic leadership · Resilience, wellbeing and stress management · Aligning teams around strategy
22
Performance and Targets
Collaboration and teamwork · Policy, planning and objectives · Strategy execution and the balanced scorecard · Contract performance and exit
23
Capability Development
Building a coaching culture · Measuring coaching and mentoring impact · Capability and skills frameworks · Leadership and management development
24
Strategic Context
Product and portfolio strategy · Brand and reputation as strategic assets · Growth strategy and demand generation · Measuring growth and transformation impact
25
Risk and Compliance
Derivatives and risk instruments · Regulatory liquidity ratios (LCR, NSFR) · Process and control documentation · Governance and the three lines model
26
Legal and Terms
Legal, cost and feasibility analysis · Contractor and visitor safety · Legal and other requirements · Contract types and risk allocation
27
Campaigns and Projects
Campaign planning and the content calendar · Scenario planning and foresight · Programme governance · Tax planning vs avoidance vs evasion
28
Operations
Quality management on site: inspections, hold points and defects · Healthcare quality, safety and accreditation · Reporting quality and governance · Project roles and the project manager
29
Relationships and Partners
Managing difficult stakeholders · Stakeholder mapping in banking · Wealth, SME and corporate relationships · Stakeholder mapping and engagement
30
Ethics and Conduct
Building trust through data governance · Embedding responsible business · Ethics, confidentiality and professional conduct in HR · Data ethics, privacy and responsible analytics

Every module opens in the learning portal with its full lesson set, worked examples, further reading and video masterclasses. 30 modules · 150 lessons.

Learning Outcomes

What You Will Achieve

  • Mapping the Real Journey — applied to your own work
  • Moments That Decide Satisfaction — applied to your own work
  • Designing Recovery — applied to your own work
  • Retention, Loyalty and Value — applied to your own work
  • Proposition and Experience Together — applied to your own work
  • Measuring Experience Honestly — applied to your own work
Enrolment Process

How to Get Certified

🎯
Step 1: Choose Your Certification
You are viewing Certified Net Promoter Score and Survey Expert — one of GLI's 1,990+ globally recognised professional certifications.
💳
Step 2: Enrol & Pay Online — Instantly
Click Enrol & Study Online to register and pay securely via Paystack, Visa, Mastercard, M-Pesa or bank transfer. Access is granted the moment payment is confirmed.
📚
Step 3: Study in the GLI Learning Portal
Work through 30 structured modules and 150 lessons at your own pace, with downloadable resources and expert-designed content — all inside the LMS.
🎓
Step 4: Pass, Get Certified & Verified
Sit your final examination online, earn your certificate instantly, and receive a globally verifiable Certificate ID — plus GLI Alumni Network access.
🎓 Enrol & Study Online — Instant Access
Secure checkout · Instant LMS access · Globally verifiable certificate
Frequently Asked Questions

Common Questions

What is the CNPS certification?

Yes. GLI certifications are recognised across 100+ countries and are aligned with SHRM, CIPD and ILO Labour Standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

Who should enrol in the CNPS?

This certification is ideal for HR Managers and Directors, HR Business Partners, Learning and Development Managers and Employee Relations and OD Specialists, and other professionals seeking to formalise their expertise in human resource management, talent development and organisational effectiveness with a globally recognised credential.

How long does the CNPS certification take to complete?

The programme is structured over 10 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CNPS internationally recognised?

Yes. GLI certifications are recognised across 100+ countries and are aligned with SHRM, CIPD and ILO Labour Standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

What is the cost of the CNPS certification?

The Certified Net Promoter Score and Survey Expert is offered in two formats: Self-Paced at USD 399 and Live Virtual at USD 599. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CNPS certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CNPS?

The Certified Net Promoter Score and Survey Expert is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CNPS?

The Certified Net Promoter Score and Survey Expert carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CNPS while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CNPS?

Graduates progress towards CHRO and senior people-management roles. The CNPS strengthens your expertise in human resource management, talent development and organisational effectiveness and positions you for advancement across multinationals, NGOs and international organisations.

Graduate Voices

What Our Alumni Say

“

The curriculum was directly applicable to my daily work. I immediately applied what I learned and saw results within weeks of completing the programme.

HR Director
Private Sector
“

GLI's certification is the most practical professional programme I have attended. The international frameworks gave me credibility with my employer and clients.

People Manager
NGO Sector
“

I earned my CNPS while working full-time. The self-paced format made it possible, and the quality of the content is genuinely world-class.

Talent Lead
Government
Related

You May Also Like

🎯 Customer Service & Administration

Certified Technical Support and Help Desk Expert

CTCH210 Weeks
View →
🎯 Customer Service & Administration

Certified Customer Experience Expert

CCSX11 Weeks
View →
🎯 Customer Service & Administration

Certified Consumer Rights and Protection Expert

CCON510 Weeks
View →
🎯 Customer Service & Administration

Certified Front Desk and Reception Management Expert

CFDK10 Weeks
View →
🎯 Customer Service & Administration

Certified Office Coordination and Executive Assistance

CCORD10 Weeks
View →
🎯 Customer Service & Administration

Certified UX and Customer Usability Specialist

CUSE12 Weeks
View →
All Customer Service & Administration Certifications →
💬 WhatsApp 📝 Proposal
💬