What is the Certified Process Excellence Expert?

The Certified Process Excellence Expert is a globally recognised professional certification by the Global Leadership Institute (GLI), designed to equip professionals with advanced competencies in Soft Skills & Personal Dev..

How long does this certification take?

The programme is 10 Weeks and can be completed at your own pace through our self-paced online option, or alongside live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications are internationally recognised and carry CPD credits, making them valuable for career advancement worldwide.

What level is this certification?

This is a Intermediate Level certification, suitable for professionals with relevant experience or background in the field.

You can enrol by emailing info@certifications.ac, contacting us via WhatsApp at +254 722 223 084, or filling the enrolment form below.

Certified Process Excellence Expert in Australia

Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

Foundations and Strategic Context of Certified Process Excellence Expert

Certified Process Excellence Expert: industry context, trends and professional standards
Corporate governance principles and purpose
Governance, risk and compliance (GRC)
The regulatory and legal environment
Stakeholders, agency and accountability
Codes, standards and best practice (OECD)
Professional roles and ethics
Governance and organisational value
Public, private and non-profit governance
Trends: ESG, transparency and stakeholder capitalism
Career pathways and professional development

Managing resistance and capability building

Managing resistance and capability building
Strategic sourcing process and RFx
Security risk management methodology
Responsible and sustainable procurement
Compliance, audit and accountability
Procurement KPIs and savings measurement
Total cost and value delivered
Process efficiency and cycle time
Continuous improvement and lean procurement
Supplier and category performance
Procurement maturity assessment
Driving measurable procurement value
Capstone scoping: a real sourcing or supply challenge
Spend and situation analysis
Designing a sourcing or supply strategy

Security principles

Security principles: CIA triad and controls
The helping relationship and its purpose
Risk, cost and feasibility analysis
Logistics performance and cost control
Inventory models: EOQ, safety stock, reorder points
Materials requirements planning (MRP)
Demand and supply planning (S&OP)
Bill of materials and master scheduling
Capacity and production planning
Warehouse and stock control systems
ABC analysis and stock optimisation
Obsolescence and working-capital impact
Operations performance and throughput
E-procurement and procure-to-pay systems
Spend analytics and dashboards

Buyer behaviour and the customer journey

Buyer behaviour and the customer journey
Voice of the customer and feedback
Principles of teaching, training and learning
Compliance monitoring systems
Data governance and quality
Cybersecurity and information governance
Emerging governance technologies
AI, ethics and algorithmic accountability
Public procurement frameworks and principles
Competitive bidding and tender management
Transparency, fairness and value for money
Evaluation criteria and award
Probity, integrity and anti-corruption
Framework agreements and aggregation
Complaints, challenge and remedies

Total cost of ownership versus purchase

Total cost of ownership versus purchase price
Specification writing and the specification trap
Supplier market analysis and competition
Integrity, transparency and fair dealing
Conflicts of interest and gifts
Governance of procurement decisions
Business case and savings plan
Implementation and contract plan
Spend analysis and demand aggregation
Supply market analysis and Porter’s forces
Global sourcing and international trade
Sourcing plans and go-to-market
Contract law fundamentals and formation
Terms, conditions and clauses
Service-level agreements and KPIs

Negotiating with suppliers

Negotiating with suppliers
Contract performance, remedies and variations
Supplier dependency, development and continuity
Managing supplier communications
Leading procurement projects and change
Team leadership in procurement
Procurement transformation and operating models
Digital procurement roadmaps
Value and savings programmes
Category and supplier innovation
Agile and collaborative delivery
Professional ethics and codes (CIPS)
Dispute resolution and claims
Supplier onboarding and due diligence
Supplier segmentation and relationship strategy

Demand management and controlling maverick spend

Demand management and controlling maverick spend
Inventory service levels and the cost of stockouts
Freight, transport mode and route reliability
Supply chain visibility and control towers
System selection and implementation
Cybersecurity and data protection
AI, blockchain and digital supply chains
Supply chain risk identification and mapping
Risk assessment and prioritisation
Supplier financial and operational risk
Business continuity and contingency planning
Resilience and network redundancy
Geopolitical and disruption risk
Insurance, hedging and mitigation
Crisis management and recovery

Communication and Influence

Presenting sourcing recommendations
Influencing and negotiation with stakeholders
Influencing and presenting insights
Integrated marketing communications (IMC)
Reputation and crisis communications
Presenting, demonstrating and proposing
Negotiation and closing techniques
Negotiation and influencing
Professional and persuasive communication
Presenting and influencing
Negotiation with vendors
Presenting learning proposals and impact
Delivery and facilitation plan
Professional portfolio and presentation
Writing learning objectives and outcomes

Quality and Improvement

Continuous improvement of controls
Driving measurable governance improvement
Benchmarking against standards
Professional standards and ethics (CIPS)
Supplier development and improvement
Data quality and master data management
Sustainable procurement principles and standards
The vehicle sales process from enquiry to delivery
In-process quality control and inspection
Industrial utilities, energy and process safety interfaces
Costing production: standard costs, variances and the true cost of scrap
Traceability, recall and quality assurance systems
Quality management systems and audits
Roles, standards and professional conduct
Journey and process redesign

People and Capability

Maturity and capability assessment
High-potential identification and talent reviews
Knowledge management and capability building
Analytical techniques and bias
Aligning teams around strategy
Team formation and effectiveness models (Tuckman, Lencioni)
Managing team performance and dynamics
Cross-functional and matrix teams
Leading remote and hybrid teams
Team diversity and inclusion
High-performance team rituals and cadence
Collaboration and teamwork
Scaling delivery capability
Servant leadership and self-organising teams
Virtual and distributed teams

Technology and Systems

Regulatory technology (RegTech)
Supplier and contract management systems
GRC platforms and technology
Telehealth and digital care delivery
Preparing financial statements
Practice management systems
Ethics of technology in practice
Agile and digital transformation projects
Portfolio and resource management systems
Automation in project delivery
Emerging project technologies
Cybersecurity and fraud technology
Technology governance and change control
Digital credit and alternative data
Team leadership in technology

Environment and Sustainability

Carbon, scope 3 and sustainable logistics
Continuous environmental improvement
Integration with quality and environment
Supply markets and the enabling environment
Sustainability and responsible sourcing
Environmental, social and governance (ESG)
Sustainability reporting and disclosure
Embedding sustainability in sourcing
Mine water, tailings and environmental management
Social media management: platforms, communities and algorithms
Measurement and analytics for media and social campaigns
Financial reporting frameworks (IFRS/GAAP)
Responsible and sustainable governance
ESG principles and frameworks
Sustainability strategy and materiality

Ethics and Accountability

Ethical sourcing and modern slavery
Ethical and reputational risk
Conflicts of interest and transparency
Interpreting financial statements
Integrated and sustainability reporting
Ethics and fair customer treatment
Professional ethics in customer service
Complaints, redress and accountability
Responsible and ethical service
Ethics and integrity in banking
Professional ethics and banking conduct
Anti-corruption and financial-crime ethics
Data ethics and customer privacy
Regulatory duty and accountability
Bribery, corruption and conduct risk

Policy and Institutions

Contract oversight in the public sector
Facilitation, training and public presentation skills
Advocacy and policy engagement
Reporting quality and governance
Presentation and public speaking
Policy, planning and objectives
Public versus private procurement
Policy administration and customer service in insurance
Public health programmes: prevention and outreach
Psychoeducation and public communication
Media and public communication
Management accounts and dashboards
Public speaking and thought leadership
Policy, institutions and the enabling environment for agriculture
Types of banks and financial institutions

Service and Beneficiaries

Queue management and service flow
Self-service and digital support
Customer experience strategy
Customer journey mapping
Voice of the customer programmes
Design thinking for service
Reducing customer effort
Customer effort and sentiment analysis
CRM systems and customer data
Service analytics and dashboards
Customer service technology stack
Customer data platforms and segmentation
Customer experience and journey mapping
Cross-functional collaboration with product and service
Digital advisory, e-extension and mobile services

Safety and Wellbeing

Procurement and stock management for health commodities
Record-keeping and data protection
Working with organisations on wellbeing
Risk assessment and safety planning
Wellbeing and resilience coaching
Health, safety and compliance in delivery
Brand safety and responsible marketing
Customer and brand health metrics
Brand health and measurement
Regulatory compliance and biosafety
Measuring brand health
Wellbeing and personal-effectiveness learning
Product safety and standards
Safety culture and leadership
Safety communication and campaigns

Procurement and Supply

Procurement fraud, collusion and bid rigging
Emergency, humanitarian and constrained procurement
Logistics and distribution network design
Forecasting and planning
Goal setting and contracting
Conflicts of interest and procurement ethics
Procurement and contract value
Procurement and contract management
Vendor selection and management
Supply market analysis
Contract law and formation
Contract governance and compliance
Fair trade and responsible supply
Procurement and asset management under donor rules
Vendor, venue and supplier contracting for events

Change and Innovation

Innovation and value from suppliers
Change management and adoption
Regulatory and digital transformation
Regulatory change management
Decision support and insight
Psychodynamic and psychoanalytic approaches
Business model design and innovation
Digital transformation and IT strategy
Variations, claims and delay: managing change on site
Change talk and readiness
Habit change and behaviour design
Change and adoption in projects
Innovation and continuous delivery
Measuring change and project impact
Baseline setting and change control

Strategic Context

Internal customers and business partnering
Pricing strategy
Digital marketing strategy
Content marketing and editorial
SEO and search marketing
Email and marketing automation
Influencer and affiliate marketing
Marketing technology stack
Marketing analytics and attribution
Funnel and lifecycle marketing
Data-driven growth
Organic, inorganic and biological fertiliser strategies
Scaling technologies and business models
Attachment and developmental theory
Digital and market transformation

Inclusion and Equity

Gender, youth and social inclusion in agricultural development
Handling vulnerable customers
Brand equity and positioning
Financial inclusion and the evolving customer
Financial inclusion and agency banking
Financial inclusion strategy
Nomination, succession and diversity
The business case for diversity and inclusion
Brand strategy, identity and equity
Demand planning and forecasting
Governance and compliance KPIs

Crisis and Resilience

Resilience, wellbeing and stress management
Operational risk and resilience
Business continuity and crisis management
Crisis communications
Crisis and reputation communication
Emergency preparedness and response planning
Business continuity and recovery
Performance measurement and scorecards
Managing underperformance and risk
Transport modes, planning and optimisation
Risk and control effectiveness metrics

Research and Method

Root-cause analysis techniques
Trend analysis and leading indicators
Interaction and experience design
Design review and quality
Blended and hybrid design
Stakeholder mapping and analysis
Structured problem-solving and root-cause analysis
Cost and price analysis
Comparable sales analysis and market evidence
Tour and event concept design and packaging
Overall equipment effectiveness and downtime analysis
Designing for different learning modalities
Blended and hybrid learning design
Onboarding and induction design
Costing methods: absorption, marginal and activity-based

Knowledge and Records

Professional reporting and documentation
Professional report writing and presentation
Professional and technical documentation
Process and control documentation
Tender planning and documentation
Professional writing and documentation
Incident reporting and record-keeping
Vehicle documentation, compliance and consumer protection
Health records, data and confidentiality
Data, records and confidentiality tech
Lessons learned and knowledge management
Professional documentation and presentation

International and Donor Context

Proposal development and donor reporting
Key global frameworks: FAO, GlobalG.A.P., SDGs and national strategies
Stakeholder trust and reputation metrics
Stakeholder mapping and collaboration
Managing difficult stakeholders
Working with product and operations
Team leadership in customer service
Coaching for performance
Brand strategy, identity and architecture
Sales forecasting and territory planning
Banking products, services and delivery channels

Leadership and Governance

Inventory management and optimisation
Supplier relationship management (SRM)
Relationship management and retention
Performance management in service
Handling escalations as a leader
Teller operations, cash handling and vault management
Operational efficiency and channel management
Team leadership in banking operations
Managing resistance and reskilling
Corporate governance in banks
Reconciliation and nostro/vostro management
Project management maturity assessment
Value and benefits management
Requirements gathering and management
Project management plan development

Risk, Compliance and Assurance

How insurance works: risk pooling and the value chain
Underwriting principles and risk selection
Insurance regulation and consumer protection
Regulation of transport: authorities, conventions and licensing
Tariffs, regulation and the economics of essential services
Ground control and strata management
Professional roles, boundaries and settings
Regulation, ethics and misinformation in media and telecoms
Duty of care and risk management
Legal responsibilities and professional bodies
Managing risk and difficult cases
Interest-rate risk and gap analysis
Derivatives and risk instruments
Regulatory liquidity ratios (LCR, NSFR)
Control environment and risk assessment

Resources and Value

Budget vs actual and variance
Cost and profitability analysis
Data visualisation for finance
Communicating financial results
Meaning, purpose and values
Earned value and forecasting
Cost-benefit and investment appraisal
Project budgeting and financial control
Funding, cash flow and financing
Financial risk in projects
Value engineering and optimisation
Growing value through service
The banking system, intermediation and financial markets
Operational efficiency and cost-to-income
Financial statement and cash-flow analysis

Evidence and Reporting

Reporting and disclosure tools
Data analytics for assurance
Evidence-based practice
Evidence-based practice and research literacy
Professional writing and reports
Writing advisory reports that drive decisions
Reporting to boards and executives
Monitoring, control and reporting
Reporting and dashboards
Project data, reporting and analytics
AI and predictive project analytics
Monitoring and evaluation with data
Monitoring sustainability outcomes
Baseline surveys and data collection tools
Data quality, analysis and reporting

Stakeholders and Engagement

The project environment and stakeholders
Stakeholder and sponsor management
Stakeholder rights and fair treatment
Delivery, quality and stakeholder plan
Stakeholder identification and analysis
Stakeholder engagement strategy
Motivation and engagement
Partnering and co-creation with customers
Negotiation with clients and partners
Ethical principles and codes of practice
Partnership building and multi-stakeholder platforms
Public consultation and engagement
Employee engagement models and drivers
Managing resistance and engagement
Worker engagement and empowerment

Planning and Delivery

Building project management maturity
Sustainability and social impact in projects
Project KPIs and performance metrics
Quality and delivery metrics
Driving measurable delivery improvement
Developing the project business case
Realising and measuring project value
Capstone scoping: a real project or programme
Designing the project plan and schedule
Project initiation and chartering
Integrated project planning
Leading governance projects and change
Stakeholder engagement plan
Compliance frameworks and programmes
Strategic workforce planning and demand forecasting

Frequently Asked Questions

Common Questions

What is the CPEE certification?

Yes. GLI certifications are recognised across 100+ countries and are aligned with SHRM, CIPD and ILO Labour Standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

Who should enrol in the CPEE?

This certification is ideal for HR Managers and Directors, HR Business Partners, Learning and Development Managers and Employee Relations and OD Specialists, and other professionals seeking to formalise their expertise in human resource management, talent development and organisational effectiveness with a globally recognised credential.

How long does the CPEE certification take to complete?

The programme is structured over 10 Weeks and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CPEE internationally recognised?

What is the cost of the CPEE certification?

The Certified Process Excellence Expert is offered in two formats: Self-Paced at USD 349 and Live Virtual at USD 549. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CPEE certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CPEE?

The Certified Process Excellence Expert is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CPEE?

The Certified Process Excellence Expert carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CPEE while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CPEE?

Graduates progress towards CHRO and senior people-management roles. The CPEE strengthens your expertise in human resource management, talent development and organisational effectiveness and positions you for advancement across multinationals, NGOs and international organisations.

Certified Process Excellence Expert